Role and Responsibilities:

The Manager of Projects and Process Development will conduct longrange planning for the organizations facilities and services implementing solutions and projects as approved.

This role requires a high degree of responsibility and offers the opportunity to make a tangible impact developing new strategies and fostering an environment of growth and teamwork.

Supervisory Responsibilities:

• Recruits interviews hires and trains staff to assist with projects.
• Oversees the daily workflow related to projects and their development.

Duties/Responsibilities:

• Serves as a liaison with executives department heads and board members to ensure that organizational goals are met.
• Draft schedules for implementation of longrange plans and proposals.
• Monitors project progress drafting and distributing periodic progress reports for leadership and stakeholders.
• Maintains compliance with applicable laws regulations policies and best practices.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with proven ability to meet deadlines.
• Strong analytical and problemsolving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Bachelors degree in economics Business Administration or related field required; MBA preferred.
• At least five years of related experience required with highlevel management experience preferred.

North End Teleservices will offer a comprehensive benefits package. Compensation is commensurate with skills and experience.

Why North End Teleservices

At North End Teleservices we value creativity innovation and a deep understanding of our business and clients. As a Creative Proposal Writer you will have the unique opportunity to shape how we communicate our value and vision directly influencing the success of our business. Join us and be part of a team that thrives on collaboration creativity and making a real impact in the lives of our clients and communities.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Attendance and Punctuality:

Regular attendance and punctuality are vital attributes for all employees and critical for our staff as we are the role models for our organization and future leaders. It is important for employees to attend work regularly and to arrive at work on time because failure to do so detrimentally affects employee morale and productivity throughout North End Teleservices LLC.

DEI Competencies

Diversity equity and inclusion as a leadership competency is a measure of success within NET.

• Cultural competence:
  • Understand multiple frameworks values and norms.
    • Demonstrates an ability to flex style when faced with myriad dimensions of culture to be effective across cultural contexts.
    • Negotiation: Negotiates and facilitates cultural differences conflicts tensions or misunderstandings.
    • Judgment: Can discern when to inquire advocate drive or resolve more decisively.
    • Continuous learning: Commits to continuous learning/improvement in diversity inclusion and cultural competence.
    • Corporate communications: Acknowledge and address possible unfavorable impact.
    • Corporate Social Responsibility: Influences media and marketplace via communication and community outreach to competitively position the organization.
    • Brand Management: Identifies partners and leverages relationships with key external diverse suppliers organizations and customers to: Enhance the supply chain and Increase market share revenues and loyalty.
    • External Market Knowledge: Understands and is current on global and local trends/ changes and how they inform and influence D&I.
    • Supplier Diversity: Identifies partners and leverages relationships with key external diverse suppliers organizations and customers to Enhance the supply chain and Increase market share revenues and loyalty.

North End Teleservices is an equal opportunity employer and is committed to diversity in its workforce. North End Teleservices recruits qualified applicants without regard to characteristics such as race color national origin religion gender gender identity sexual orientation disability veteran status age marital status citizenship status or any other status protected by law.

Required Experience:

Manager