General Manager
General Manager
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Job Description
Additional Information: This hotel is owned and operated by an independent franchisee Bensons Hospitality Group. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
Job reference: 000049
Salary: $95000 $135000
Department: Property Leadership
Location: Courtyard By Marriott Athens Downtown 390 E. Washington Street Athens GA 30601
Division: Bensons Hospitality Group
Hours Per Week: 40
Job Description
General Manager
We Bensons Hospitality Group are looking for a skilled and experienced leader to join our team as a General Manager. You will oversee all aspects of the propertys operations ensuring outstanding guest experiences driving profitability and creating a positive work environment for our team.
What will you do
Align Departmental Objectives: Ensure all departments understand corporate goals (e.g. cost of sales guest scores labor costs employee turnover profitability) through regular training and documentation reviewed monthly.
Achieve Annual Goals: Meet approved annual objectives by managing all departments with best practices and delegating tasks to trained qualified staff.
Policy & Procedure Compliance: Ensure hotel operational policies and procedures are understood interpreted and followed by all direct reports.
Budget & Capital Planning: Assist Accounting and Sales teams in preparing the annual operations and capital budgets.
Administrative Compliance: Submit required reports (e.g. employee reviews accident reports payroll purchase orders inventory counts) on time to ensure compliance with propertys administrative needs.
Operational Efficiency & Cost Control: Drive department efficiency and cost reduction by following the 55 Program: interview 5 guests and inspect 5 rooms daily maintaining direct contact with operations.
Staff Communication & Feedback: Regularly inspect staff work provide daily feedback and communicate objectives and results clearly.
Management by Walking Around (MBWA): Conduct daily property walkthroughs to observe cleanliness staff productivity and guest satisfaction reporting findings to management.
Customer Satisfaction: Strive to meet or exceed customer satisfaction rankings within the Marriott system.
Property Safety & Maintenance: Ensure the property is safe and wellmaintained through regular inspections.
Food & Beverage Standards: Maintain highquality food and beverage offerings according to brand standards ensuring financial targets are met.
Sales & Marketing Collaboration: Work with the Sales team to improve room and outlet sales through promotional programs.
Human Resources Compliance: Ensure adherence to professional supervisory practices employee handbook and training requirements across all departments.
Employee Development: Ensure employees understand their responsibilities through clear job descriptions regular performance reviews and training.
Performance Management: Conduct timely performance appraisals to ensure standards are met.
Training & Development: Establish annual training objectives and ensure departmentspecific training is completed.
Policy Enforcement: Ensure consistent communication and enforcement of corporate policies and procedures across departments.
Staff Meetings & Communication: Hold daily standup and weekly staff meetings to review operations identify opportunities and discuss forecasts.
Quality Management: Commit to Total Quality Management (TQM) by utilizing QA programs to address opportunities and problem areas.
Community Engagement: Represent the hotel in local civic professional and community organizations. Build relationships to enhance market presence.
Leadership by Example: Model professionalism teamwork and adherence to policies while fostering strong relationships with peers and staff.
About you
Experience As an ideal candidate you have knowledge of principles and procedures for Customer Service P&L Food and Beverage and Housekeeping management ability to communicate with multiple levels of employees and customers. Basic computer skills with Microsoft Office.
Education 4 Year Degree in Hospitality Management or Business Administration and at least 35 years of handson experience in Property Management.
Whats in it for you
Bensons Hospitality Group hotels offer a competitive and comprehensive benefits package for all fulltime employees. We offer vacation holiday pay free single coverage health insurance company paid life insurance disability insurance dental and vision insurance 401K.
About us:
We are Bensons Hospitality group. At Bensons Hospitality Group our focus is on supporting our talented team members who are motivated to provide an exceptional experience for our guests each and every day.
Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. Click the Apply button to get started.
We are an equalopportunity employer and value diversity at our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.
This company is an equal opportunity employer.
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Required Experience:
Director
Employment Type
Full-Time
