Growth Ops Associate Nonprofits

This hybrid role requires working from our London office in Fitzrovia twice a week.

If youve been looking to join a fastgrowing startup with a mission to make a huge positive impact backed by the same investors as Stripe and Airbnb then youve found the right place!

Our Mission

Our mission at Goodstack is to revolutionize how the world does good .

We empower companies to seamlessly integrate positive impact into what they do through a unified platform while supporting nonprofits in gaining access to cuttingedge technology and finding new funding streams.

Global brands including LinkedIn HSBC OpenAI Atlassian and Twilio as well as thousands of nonprofits including the Red Cross Cancer Research and Oxfam use Goodstack to make a difference.

We are on a rapid growth trajectory. Just in 2024 we facilitated $3 billion in donations to good causes. But this is just the beginning. We want to become the worlds leading platform that facilitates donations to the most individual nonprofits in the world. To achieve this we need incredible people to help us on our journey we need you

Join our series A startup as Growth Ops Associate to help thousands of Nonprofits get access to funding!

Were looking for an exceptionally detailed handson processdriven Growth Ops Associate to own the smooth onboarding of charities onto our platform.

In this role youll play a critical part in ensuring that nonprofits receiving donations are eligible engaged and fully activated to receive funds. Youll execute this process endtoend from outreach and engagement to onboarding. Youll track performance across the signup funnel identify dropoff points and act as the goto person for resolving onboarding challenges.

If you have a background in partnerships client onboarding or community outreach enjoy building structured processes from scratch and want to work for a company making a hugely positive societal impact this could be the perfect role for you!

As Growth Ops Associate your mission will be to:

• Lead outreach efforts to identify and engage eligible nonprofit organisations across target regions.
• Manage the full signup and onboarding process ensuring a smooth and efficient experience for nonprofits.
• Own the nonprofit pipeline in our CRM keeping records accurate clean and up to date.
• Monitor dropoff points in the funnel and execute reengagement strategies to recover leads.
• Maintain a deep understanding of our platforms eligibility criteria and ensure all signups are qualified before handover.
• Report regularly on KPIs such as conversion rate time to activation response rate and unverified NPO rate.
• Collect onboarding feedback and improve processes based on insights.
• Close collaboration with our teams in verification payment operations customer support marketing & partnerships and Data/CRM.

After 3 months success will look like:

• Audit and document the current nonprofit onboarding flow.
• Establish and begin executing the outreach and engagement plan.
• Create or refine the CRM structure to ensure full visibility of the NPO pipeline.
• Identify and address key dropoff points in the onboarding funnel.
• Set baseline metrics and begin reporting on KPIs (e.g. signup conversion time to activation response rate).
• Build strong working relationships with Verification and Payments teams.

This role is a perfect match for you if you have:

• 35 years of experience in partnerships operations or outreachfocused role.
• Proven ability to manage and optimize funnels pipelines or signup processes.
• Experience working with CRM tools (e.g. Salesforce HubSpot Pipedrive).
• Excellent communication and relationshipbuilding skills.
• Analytical mindset comfortable using data to make decisions.
• Highly organised with the ability to manage multiple priorities in parallel.
• Selfstarter able to work independently and thrive in fastpaced environments.

Education/Certifications:

• Bachelors degree.
• Relevant courses (e.g. Salesforce Admin project management) are a plus.

Bonus if you have knowledge or love of:

• Experience working with or for nonprofit organisations or the social impact sector.
• Familiarity with onboarding flows customer lifecycle journeys or sales funnels.
• Experience in a startup or highgrowth environment.
• Prior exposure to international nonprofit regulations or compliance processes.

What you can expect upon joining our team

Salary reviews and share options
Tasty Tuesday! Office lunch is on the company
Vitality Private medical insurance vision dental & hearing coverage
250 Brighten your day annual budget
1000 Learning & Development annual budget
Paid days to attend conferences and level up your skills
Goodstack library
Paid days to volunteer for nonprofit causes
25 days annual leave plus paid public holidays
Paid day off on your birthday!
Paid wellness leave
Paid sick leave
Pension
UK cycletowork scheme
Flexible working hours
Parental leave
WFH budget upon joining
Youre always welcome to pop in more often if you enjoy the buzz of being in the office. Its a warm friendly space right in the heart of London
and so much more

About us

Since 2017 Goodstack has been at the forefront of creating a future where good will be built into everything we do. From daily commutes to weekend activities or grocery shopping we envision a world where creating positive change is seamlessly integrated into our everyday lives. In this future the depth and breadth of impact we can make through everyday actions will expand dramatically benefiting both businesses and the world.

Businesses are expected to deliver on both profit and purpose and those that dont are falling behind. Were here to make it easy for any company anywhere in the world to integrate good into what they do. Doing this empowers everyone companies employees consumers and communities to contribute to positive change and take meaningful action.

Our vision is clear: To power purpose in every company and nonprofit worldwide by leading the charge towards a future where doing good is not just an option but a fundamental principle of successful business shifting towards a better purposedriven world.

Lets do this!

OUR PLEDGE TO DIVERSITY EQUITY & INCLUSION

We take pride in our diverse and growing team representing 15 nationalities across 5 continents ! Our continued expansion provides us with opportunities to embrace and celebrate different backgrounds perspectives and experiences essential to our success. We actively seek and welcome applicants from all walks of life regardless of race religion colour national origin gender sexual orientation age marital status veteran status or disability status.

A team that represents the world that we are trying to support is a wiser more knowledgeable and stronger one. Were excited for you to bring your experience yourself and your special lemon twist to Goodstack to propel us forward in striving to create a better world for us all.

Check out our Careers Page for more details!