Customer Success Specialist
Customer Success Specialist
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1-3years
PHP 35000 - 35000
1 Vacancy
Job Description
This is a remote position.
As the Customer Success Specialist you will serve as the main point of contact for customers handling their inquiries regarding services products and installations. Operating both in the warehouse and out on the farm you will play a crucial role in ensuring our clients satisfaction establishing yourself as a trusted advisor and advocate for their success.
Your key responsibility will be to understand our clients needs and challenges postsale and to proactively address them. You will work closely with internal teams to ensure the smooth delivery of our services installation of our product and to identify areas for improvement.
As a member of a remote team you must communicate effectively with your colleagues feel comfortable raising issues or questions and offer insights.
Requirements
- Proven experience in a customer success or account management role with sales knowhow in the Australian or New Zealand or US solar industry.
- A passion for building relationships and delivering exceptional customer experiences.
- Excellent communication and interpersonal skills.
- Has experience in using Spreadsheet and Excel
- A positive mindset selfmotivation and willingness to learn.
- The ability to learn fast and have a strong attention to detail.
- Ability to take initiative and ownership of your responsibilities.
- Extremely competent in problem solving with the ability to deescalate issues.
Work Environment & Expectations
While this is a workfromhome position it is important to note that this is a fulltime role not a freelance or flexiblehour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability just as you would in an office environment.
This role requires:
Discipline and commitment to set working hours (strict shift times not flexible)
Use of time tracking software during work hours
Active participation in team and client calls with your camera ON
Consistent availability and responsiveness throughout your shift
Treating this as a longterm fulltime job not a side gig or freelance task
Payroll is processed bimonthly.
We re looking for someone who values structure is dependable and thrives in a role that provides consistency and clarity. If you re seeking stability and a team that appreciates reliability we d love to hear from you.
Benefits
- 10 days annual leave credits
- 5 days of sick leave
Previous experience in administration, customer service, or a similar role. Strong organizational and time management skills, with the ability to prioritize tasks effectively. Excellent verbal and written communication skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems (e.g., Zoho, HubSpot, or similar). Knowledge of the solar or renewable energy industry is advantageous but not essential. Knowledge of Simpro job management software is advantageous but not essential. Ability to work independently and collaboratively in a team environment. High attention to detail and a proactive approach to problem-solving.
Employment Type
Full Time
Company Industry
Electric Power Generation / Nuclear Electric Power Generation / Services for Renewable Energy
