Centre Manager

Strategic & Business Planning

• Define and set longterm and shortterm objectives for mall management encompassing financial leasing marketing operations and overall business direction.
  

• Lead departmental heads in developing and executing integrated strategies aligned with corporate goals.
  

• Collaborate with HQ to align with companywide policies processes and systems ensuring standardization and operational efficiency.
  

Policy Governance & Compliance

• Establish and enforce malllevel policies and procedures that strengthen internal controls and ensure compliance.
  

• Ensure coordinated and consistent implementation of policies across departments.
  

Financial Management

• Develop and oversee the annual asset plan to enhance mall value through strategic planning and .
  

• Lead budget planning monitor financial performance and ensure achievement of revenue and profit targets.
  

• Optimize costefficiency while maintaining high service and quality standards.
  

• Supervise all financial operations including budgeting cash flow forecasting arrears management and statutory compliance.
  

• Ensure timely preparation and submission of financial and performance reports.
  

Leasing & Tenant Management

• Collaborate with the Leasing team on tenant mix strategy from planning to .
  

• Drive sourcing and onboarding of quality tenants aligned with market trends and target demographics.
  

• Provide guidance on market positioning and rental strategy to maximize rental yield.
  

• Advise on retail trends and emerging concepts to strengthen tenant mix and mall competitiveness.
  

Marketing & Communications

• Lead the Marcom team in developing and executing strategic marketing and communication plans.
  

• Oversee the implementation of promotional activities events and campaigns to drive traffic and revenue.
  

• Ensure consistent brand messaging and public engagement across all platforms.
  

• Manage promotional space leasing as a revenue stream and align with overall marketing direction.
  

Operations & Facility Management

• Ensure seamless mall operations through coordination of maintenance security tenancy design car park housekeeping landscaping and food court management.
  

• Conduct regular mall inspections to uphold operational standards.
  

• Support implementation of Asset Enhancement Initiatives (AEI) to maintain mall competitiveness.
  

Human Resource & Team Leadership

• Manage all HRrelated functions including manpower planning recruitment training performance management welfare and disciplinary matters.
  

• Foster a culture of performance accountability and professional growth within the CMO team.
  

• Conduct regular team briefings and meetings to align team efforts and share company updates.
  

• Ensure effective succession planning and staff development to support longterm sustainability.
  

Leadership & Stakeholder Management

• Chair regular departmental meetings and ensure proper documentation of meeting outcomes.
  

• Maintain strong rapport with retailers vendors shoppers and internal stakeholders.
  

• Build and maintain professional standards and team morale within the CMO unit.
  

• Coordinate closely with HQ and other departments to ensure integrated operations.
  

Other Responsibilities

• Address employee concerns and manage disciplinary issues effectively.
  

• Undertake any other duties as assigned by the reporting line from time to time.
  

Requirements

• Bachelor s degree in Marketing Business Administration Estate Management Building or a related field.
  

• At least 10 years of relevant experience in retail mall management with proven leadership in a similar capacity.
  

• Comprehensive exposure to all key aspects of mall operations including Leasing Marketing Communications (Marcom) Operations Human Resources Finance and Credit Control.
  

• Strong business acumen with a genuine passion for the retail and shopping mall industry.
  

• Excellent negotiation and strategic planning abilities.
  

• Solid understanding of retail trends with the ability to drive longterm value for the mall.
  

• Strategic analytical and customerfocused mindset with a proactive approach to problemsolving.
  

• Proficient in both written and spoken English and Bahasa Malaysia.
  

• Computer literate with strong skills in report writing data analysis and presentations.
  

• Resultsdriven adaptable and able to perform under pressure and tight deadlines.
  

• Exceptional leadership communication and interpersonal skills to lead and motivate diverse teams effectively.
  

• Able to work independently with minimal supervision.