Customer Success Manager
Customer Success Manager
Posted on :
30-04-2025
Employer Active
1 Vacancy
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Job Description
This is a remote position.
The Customer Success Manager leads Customer Success and Fulfillment Teams by overseeing daytoday operations and ensuring tasks are completed efficiently. The role focuses on achieving goals enhancing departmental performance and improving processes while providing detailed performance reporting to leadership. Experience with remote or distributed teams is preferred.
RESPONSIBILITIES
Effective communication with internal and external customers and stakeholders
Serve as an escalation point for Customer Success team. Make precise and accurate decisions based
on limited information to have both the customer s and company s best interest in mind
Accurately set and monitor DEDs with external warehouses and suppliers
Monitor fulfillment processes. Identify gaps and provide reactive solutions as well as proactive process
improvements to increase fulfillment rates
Provide new operational efficiency and cost savings to the company
Provide back office support and guidance to customer support team
Continually coach and train your current team of employees
Constantly recruit and keep a network of potential candidates
First level escalation for customers to support Customer Success and Logistics agents
Establish and maintain daily and weekly meeting rhythms with the department
Be the first line of communication with assigned customers providing follow up on recent orders
shipping status delays and rescheduling deliveries as needed
Build develop document and update internal processes and procedures in accordance with QMS
CULTURE COMPETENCIES
- Eliminate Friction Everywhere
- Every Client Every time Matters
- Accountable for Excellence
- Each person shapes the client experience
- Teach Learn and Grow Together
- Say Yes Before Saying No
- Deliver Sustainable Growth
Requirements
QUALIFICATIONS
Strong attention to detail
Excellent organizational capabilities
Continually outperforms goals and surpasses targets and KPIS
Self motivated and self starter
Advanced to Expert knowledge of MS Office Suite (MS Excel in particular)
Ability to multitask on high priority and sensitive items.
Minimum 2 years of experience in a similar capacity including supervision of direct reports
REQUIREMENT
To achieve or exceed individual monthly goals.
Benefits
COMPANY BENEFITS
- Very Attractive Package
- Paid Time Off 15 days
- Floating Holidays
QUALIFICATIONS Strong attention to detail Excellent organizational capabilities Continually outperforms goals and surpasses targets and KPIS Self motivated and self starter Advanced to Expert knowledge of MS Office Suite (MS Excel in particular) Ability to multitask on high priority and sensitive items. Minimum 2 years of experience in a similar capacity, including supervision of direct reports REQUIREMENT To achieve or exceed individual monthly goals.
Employment Type
Full Time
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