Call Center Customer Care Team
Call Center Customer Care Team
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Salary Not Disclosed
1 Vacancy
Job Description
Are you a confident customeroriented individual Do you enjoy engaging with others and working to meet individual needs If so Norco is seeking friendly confident individuals to join our Customer Care team a part of Norcos Medical Resupply Department. Customer care team members work in our progressive contact center to provide exceptional personalized service to our customers to replenish medical supplies. Contact Center team members handle inbound calls seeking to create a positive and productive experience for each caller. Main responsibilities of the position include:
- Manage inbound calls in an efficient and timely manner
- Identify needs clarify information and provide timely customer solutions
- Educate customers on options for diverse medical products and services
- Follow proven processes and best practices to resolve customer inquiries
- Support community agencies in the continuity of care as their patients transition their healthcare
- Lead customers through shipping and billing inquiries
- Document customer conversations and interactions in a comprehensive thorough manner
Qualifications :
While comprehensive hands on training is provided some of the skills we value include a variety of the following:
- Strong phone and verbal communication skills supported by active listening skills
- Sense of urgency professionalism and proven time management skills
- Confident and engaging in their work with other employees and customers
- Sound decisionmaking abilities
- Ability to multitask set priorities and manage time effectively
- Possess fundamental typing and computer skills
- Accurately enter data into custom software and Microsoft Office 365 applications
Additional consideration given to candidates with the following work experience(s):
- Entrylevel healthcare
- Contact/call center experience
- Retail sales experience
Additional Information :
Norco offers a competitive compensation/benefit package including:
- Employee Stock Ownership Plan (ESOP)
- Health Vision and Dental Insurance
- Health Savings Account (HSA)
- Medical and Dependent Care Flex Accounts (FSA)
- Life Insurance provided at no cost to employee by Norco
- Supplemental Accident Disease and Life Insurance options
- Employee Tuition Reimbursement
- 401(k) with Employer Matching
- Wellness Program
- Employee Discount on products sold by Norco
Norco Inc is an Equal Opportunity/Affirmative Action Employer
Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Norco Inc is a drugfree workplace
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
