Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities:
- Learn the insandouts of clinical proficiency testing including APIs vast selection of program offerings and assist customers in selecting the right programs for their sites.
- Answer incoming customer inquiries by phone email and live chat.
- Process account and order changes using our website and inhouse software program.
- Review revise and process yearly renewal orders beginning in early August.
- Assist customers with the API website including login problems and website navigation.
- Collaborate with other onsite departments (Technical Support Supply Chain Accounting etc. to resolve customer issues.
- Formulate quotes for customers to receive payment or Purchase Orders (PO#s) for new programs.
- Work with QA Department to help customers troubleshoot notices from their accrediting agencies.
Qualifications :
Minimum qualifications:
- Bachelors Degree or equivalent work experience with a minimum of 1 year of high call volume customer service experience.
Preferred qualifications:
- Experience in handling periods of high volume customer communications (e.g. phone calls emails and chats).
- Background/exposure to scientific and/or medical terminology.
- Experience in an office setting.
Knowledge Skills Abilities and Traits:
- Excellent communication skills both written and verbal including outstanding grammar.
- Proficiency in Microsoft Applications (Excel PowerPoint Word and Outlook) and strong digital literacy.
- Must be tactful and diplomatic with customers outside organizations and coworkers.
- Collaborates well with people in a team environment.
- Able to multitask and work independently.
- High accuracy and attention to detail.
- Professional and friendly phone voice.
- Excellent critical thinking troubleshooting and problemsolving skills.
- Strong organizational skills.
Work Setting:
- Primarily an office setting which requires continual sitting or standing at a work station.
Additional Information :
About LGC:
LGC is a leading global life science tools company providing critically important components and solutions into highgrowth application areas across the human healthcare and applied market segments. Its highquality product portfolio is comprised of critical tools for genomic analysis and for quality assurance applications which are typically embedded and recurring within our customers products and workflows and are valued for their performance quality and range.
Our values
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
Benefits of working for us!
- No inperson customers! All customers are served over phone email or live chat.
- Fulltime 40hrs per week)
- Monday thru Friday 9:00am5:00pm)
- Weekends off
- Major holidays off
- Paid training
- Potential for hybrid remote work after training period is over
- Generous PTO
- Tuition reimbursement
- 401k with employer match
- Medical/Dental/Vision insurance
- Life insurance
- Employerpaid shortandlong term disability
- Flexible spending account or Health Savings Account
Equal opportunities
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age disability race color ethnic or national origin sex sexual orientation gender reassignment marital or civil partnership pregnancy or parental status religion or belief. Short listing interviewing and selection will always be carried out without regard to these factors.
For more information about LGC please visit our website
#scienceforasaferworld
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
