Technical Support Engineer Level 2
Technical Support Engineer Level 2
Posted on :
30-04-2025
Employer Active
1 Vacancy
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Job Description
We are looking for a Technical Support Engineer who will be responsible for ensuring the best service satisfaction to our customers.
We expect the Technical Support Specialist to:
- Work in 5day schedule
- Monitor financial systems using proprietary monitoring systems
- Register and resolve service requests incidents and problems
- Assist to DevOps engineers developers and QA engineers
- Communicate with client and partner company representatives
- Exchange knowledge with colleagues.
Qualifications :
Musthave skills:
- Basic UNIX/Linux training
- Experience in Unix/Linux command line
- Basic knowledge of shell script languages AWK Perl etc.
- Strong analysis investigation and troubleshooting skills
- Good command of written and spoken English languages.
Nicetohave skills:
- Work experience in Linux environment
- Experience in customer service
- Understanding of ITIL/DevOps processes and routines
- Experience with SQLlike command language
- Experience with trading/exchange/risk management software usage
- Experience with Atlassian software (JIRA Confluence etc.
- Bachelors degree in Computer Science or a related field.
Additional Information :
Work Regime Flexibility benefits:
- Possibility of hybrid work mode
- Flexible working hours
Health and recreation benefits:
- Fully paid additional wellness days 3 unwell days per year)
- Medical insurance for the employees and children
- Reimbursement of fitness / Urban Sports Club Membership
- Meal allowance (Coverflex Card)
- Flexpay system (Coverflex)
Facility benefits:
- Modern office with new equipment
- PlayStation table football and musical instruments in the office
- Parking spaces
- Free drinks and snacks
Community benefits:
- Teambuilding activities
- Corporate parties
- Football Club
- Music Club
- Speakers Club
- Free admission to corporate external events
- Possibility of joining conferences and professional fairs
- Personal branding development support
Professional training benefits:
- English language courses
- Local language courses for foreign employees
- Unlimited access to selflearning platforms
- Certification opportunities
- Mentorship Program
Social benefits:
- Parental bonus
- Pension plan (Coverflex)
- Referral bonus
- Blood donation paid leave
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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