Senior Delivery Manager - QA
Senior Delivery Manager - QA
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Job Description
Job Title: Senior Delivery Manager QA
Location: Bangalore (Hybrid mode)
Experience: 15 Years
Job Summary:
The Testing Delivery Head will be a pivotal leader responsible for the strategic direction and continuous improvement of our global client delivery operations with a specific focus on ensuring the highest standards of quality. Based in Bangalore this role will lead a globally distributed team and will be instrumental in shaping our delivery methodologies enhancing client satisfaction and driving operational excellence. The ideal candidate will be a seasoned delivery leader with a strong background in quality assurance a proven track record of managing largescale global teams and a passion for delivering exceptional client outcomes. This role requires strong business acumen exceptional communication skills and the ability to collaborate effectively across various departments and geographies.
Responsibilities:
Strategic Leadership and Vision:
Develop and implement a global strategy for client delivery services that aligns with the companys overall business objectives and emphasizes quality assurance as a core differentiator.
Define and champion global delivery standards processes and best practices with a strong focus on quality control and quality assurance methodologies.
Anticipate future industry trends and proactively adapt delivery strategies to maintain a competitive edge in quality and efficiency.
Drive innovation in delivery methodologies and tools to enhance quality efficiency and client experience.
Delivery management:
Establish and maintain a robust global delivery framework for all client delivery services.
Define key delivery metrics establish targets and implement mechanisms for monitoring measuring and reporting on delivery quality.
Lead the development and implementation of delivery processes including audits reviews and feedback loops.
Drive a culture of continuous improvement in delivery across all delivery teams and processes.
Ensure compliance with relevant industry standards and regulations.
Client Relationship Management:
Act as a senior point of escalation for critical client delivery issues ensuring timely and effective resolution with a focus on maintaining client satisfaction and trust.
Foster strong relationships with key clients understanding their business needs and ensuring delivery services consistently meet and exceed expectations in terms of quality.
Collaborate with Business Managers Delivery Managers and Sales teams to ensure a seamless transition from sales to delivery and to identify opportunities for service expansion and quality enhancement.
Gather client feedback on delivery quality and use it to drive improvements in processes and methodologies.
Team Leadership and Development:
Lead and mentor a global team of delivery professionals fostering a highperformance culture focused on quality collaboration and accountability.
Define organizational structures and resource plans to effectively support global delivery operations and quality assurance initiatives.
Develop and implement training and development programs to enhance the skills and knowledge of the delivery team particularly in quality assurance practices.
Promote a positive and inclusive work environment that encourages innovation continuous learning and professional growth.
Operational Excellence:
Monitor and analyse key performance indicators (KPIs) related to delivery quality efficiency and client satisfaction taking proactive measures to address any issues or areas for improvement.
Build consistent relevant and continuously adapting clientfacing delivery dashboards to gather relevant data and present relevant updates to Delivery Managers and clients as often as necessary.
Optimize delivery processes and workflows to improve efficiency reduce costs and enhance the overall quality of service delivery.
Implement and leverage technology solutions to automate and improve delivery processes and quality control measures.
Design implement monitor and improve all necessary client engagement governance including
Weekly tactical operational reviews
Monthly engagement reviews
Quarterly partnership relationship and innovation reviews
Develop and manage budgets for the global client delivery services organization ensuring costeffectiveness and efficient resource allocation.
CrossFunctional Collaboration:
Collaborate closely with Product Development Engineering and other internal teams to ensure alignment between product roadmaps delivery capabilities and quality standards.
Work with Legal and Compliance teams to ensure delivery processes adhere to all relevant regulations and contractual obligations.
Partner with People & Talent to attract develop and retain top talent within the delivery organization.
Reporting and Communication:
Provide regular reports to senior management on the performance of global client delivery services including key quality metrics risks and opportunities.
Communicate effectively with internal and external stakeholders on delivery status quality initiatives and any potential issues.
Qualifications :
Bachelors degree in a relevant field (e.g. Business Administration Computer Science Engineering). Masters degree preferred.
Minimum of 15 years of progressive experience in client delivery services with at least 8 years in a senior leadership role managing global teams.
Extensive experience and deep understanding of delivery methodologies frameworks and best practices in a client delivery context.
Proven track record of successfully leading and scaling global client delivery organizations.
Demonstrated ability to develop and implement strategic delivery plans that drive significant improvements in quality and client satisfaction.
Strong financial acumen and experience in managing budgets and driving operational efficiencies.
Excellent communication presentation and interpersonal skills with the ability to influence and build relationships at all levels.
Experience working with diverse and geographically dispersed teams.
Strong problemsolving and decisionmaking skills.
Proficiency in using relevant delivery management tools and technologies.
Preferred Qualifications:
Relevant certifications in quality management (e.g. ISO 9001 Six Sigma).
Experience in mention specific industry relevant to your company.
Familiarity with agile and other modern delivery methodologies.
Experience in implementing and managing quality management systems.
Global work experience particularly in managing teams across different cultural contexts.
Additional Information :
Why Join Us
- Work in a dynamic and rapidly evolving field.
- Competitive compensation benefits and growth opportunities.
- Make a significant impact on the organizations overall posture.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
