About Headsup B2B:
Headsup B2B is an innovative online B2B marketplace revolutionizing raw material sourcing. Were expanding into physical retail and seeking a visionary Retail Store Setup & Operations Manager to build our Franchise retail model from the ground up.
About the Role:
This is a unique opportunity to build our retail presence from scratch. Youll be the architect of our retail stores owning the entire process from initial concept and strategy to launch and ongoing operations. This is a handson highimpact role where youll shape the future of our retail division.
Key Responsibilities:
- Strategic Planning & Franchise Model Development:
- Develop the retail strategy and operational plan defining our Franchise model.
- Conduct extensive market research and competitive analysis to inform all decisions.
- Define the target franchisee profile and value proposition.
- Develop and manage the retail budget.
- Store Setup & Launch (Multiple Locations):
- Lead all aspects of new store openings: site selection and analysis lease negotiations store design and layout vendor management and procurement (fixtures equipment inventory) licensing and permits construction oversight preopening marketing and grand opening .
- Operational Framework Development:
- Create all operational procedures policies and KPIs from scratch covering inventory management merchandising customer service sales staffing security and all other essential functions.
- Develop franchise operating manuals and training materials.
- Implement and manage POS and other retail systems.
- Franchisee Recruitment & Support:
- Develop a franchisee recruitment strategy.
- Assist in the franchisee onboarding process.
- Provide ongoing support to franchisees including training marketing assistance and operational guidance.
- Sales & Customer Relationship Management:
- Develop and execute sales strategies tailored to the B2B customer base.
- Build and maintain strong relationships with key accounts and local businesses.
- Implement customer loyalty programs and promotions.
Qualifications:
- 5 years of proven experience in retail store setup and operations (home improvement segment preferred).
- Demonstrated ability to build retail operations from the ground up including multiple store launches.
- Experience in franchise model development and support is highly desirable.
- Deep understanding of retail operations B2B customer needs and the building materials industry.
- Exceptional leadership communication interpersonal analytical and problemsolving skills.
- Proven ability to manage budgets vendors and teams.
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