Meetings Events Strategic Account and Operations Manager
Meetings Events Strategic Account and Operations Manager
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$ 70000 - 140000
1 Vacancy
Job Description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
* Ideally targeting candidates that are coming from a Fortune 500 company and/or M&E agency. Must have operations and account management experience with prior meeting & events background.
The Meetings & Events Global Strategic Account and Operations Manager is an innovative leader at Amex GBT Meetings & Events. The primary focus is to develop and expand client relationships and operational excellence to retain grow and ensure profitability for assigned client while driving innovative revenuefocused solutions and ensuring service delivery.
What Youll Do
- Implement the revenue growth strategies to drive incremental revenue through a combination of increased meetings premium product revenue advisory consulting supplier relations initiatives and meetings management.
- Research the marketplace and competitor products and services to highlight the value that distinguishes Amex GBT products and specifically uses MI benchmarking and technology as critical value drivers.
- Drive strategies crafted to increase revenue and drive customer behavior at a scalable level. Work with leaders to implement new ways to grow the business.
- Possess an indepth understanding of key business drivers organizational culture and the competitive edge of the client understanding broad issues and the competitive landscape when driving sales strategies.
- Build maintain and expand relationships with internal business partners across the B2B organization using key partnerships within Client Servicing Business travel partners and Advisory/Consulting services to drive growth and the implementation of innovative value account solutions.
- Lead the global efforts of assigned client which includes guiding the regional market leads in their efforts to support the client global goals/initiatives.
- Lead expansion efforts to deliver multiple revenue streams and further penetrate accounts with a focus on driving expansion of premium revenue.
- Growing profitability by proactively identifying new opportunities and delivering innovative solutions that continue to contribute to our clients.
- Leading business planning CLevel executive reviews quarterly and annual reviews and business negotiations on rebids for strategic accounts.
- Improve the Amex GBT value proposition through policy consultation researching white paper needs technology road mapping optimizing online solutions and event content development.
What Were Looking For
- Must have 3 to 5 years of global account/client management experience with a focus on M&E Operations i.e. SOP creation meeting technology knowledge (Cvent) SLA management.
- Deep global M&E subject matter expertise with demonstrated track record of driving growth leading a service focused operation handling a P&L and crafting a destination for talent.
- Previous leadership experience at Regional / Local Operational and/or Commercial M&E
- Experience of multiple industry clients and account types (Dedicated Designated Variable Labor Commission Retention etc.
- Keen ability to communicate Amex GBTs value proposition up to and including the C Suite.
- Shown innovative problemsolving abilities and decisionmaking skills required in addition to project management prioritization and sourcing/planning/attendee leadership skills.
- Strong financial skill and analytical attitude required to use the key drivers of profitability.
- Strong negotiation skills including the ability to handle objections and achieve mutually beneficial solutions with proven success in RFP management/negotiations.
- Demonstrated ability to proactively build and maintain a comprehensive network both internally and externally to successfully navigate through client organizations.
- Onsite role in the client office Midtown NYC
Location
New York New York United States
The US national annual base salary range for this position is from $70000 to $140000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidates relevant experience skills knowledge and work location.
In addition to base salary this role is eligible for either our Annual Incentive Award plan which rewards participants based on company and individual performance or eligible for one of our metricdriven Sales Incentive Plans (certain sales roles only). An eligible employee can only participate in one of these plans during an eligible period. This role is also eligible for awards under the company Equity Incentive Plan which is designed to align participants interests with those of shareholders. For information about our comprehensive US benefits programs and eligibility please review our BenefitsataGlance document.
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you with access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.
What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!
Required Experience:
Manager
Employment Type
Full-Time
