Patient Access Supervisor FT 40 hours a week flexible 1st and 2nd shift Emergency Department

At Bristol Health we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients residents and families. We are committed to provide compassionate quality care at all times and to uphold our values of Communication Accountability Respect and Empathy (C.A.R.E.. We are Magnet and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID19 pandemic. Use your expertise compassion and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.

Hours: MondayFriday 9a6:30pm with flexibility to work all shifts if needed

Job Summary:

Assists the Manager of Patient Financial Services with performing a wide variety of duties that provide clerical and administrative support to assigned patient care area. Coordinates admitting information such as proper patient identification and demographics. Responsibilities will include but are not limited to: scheduling greeting and registering patients data entry verifying insurance eligibility using POS and Online eligibility resources and enforcing HIPAA/EMTALA regulations. The Coordinator will be responsible for patient access education in the Cancer Care Center developing and maintaining training materials and providing the CCC team with applicable payer updates.

Essential job functions and responsibilities:

Supervisory Responsibilities:

• Front line to CCC Patient Access staff and CCC Medical Secretaries to help problem solve issues
• Educate new front end employees on proper patient access functions
• Department educator for Patient Access Services
• Pull reports and process monthly staff audits
• Verify that patient status changes are processed correctly/notify Financial Counselor of any inconsistency and or changes
• Complete any registration status change requests that come from the Billing Office
• Complete the weekly schedule for the CCC front desk staff
• Complete payroll
• Be responsible party for managing staffing needs i.e. sick calls
• Ensure that all signatures are obtained on all registration forms
• Responsible for maintaining training manuals
• Functions as CCC department Rev Cycle Financial Analyst assisting coding vendor with completion of accounts for billing purposes.
• Assists Financial Counselor with any CCCrelated denials

Essential job functions and responsibilities:

• Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system.
• Registers patients who present for hospital services and collect copay and deductible amounts. Obtains all necessary signatures at the time of registration or arrival.
• Courteously answers the telephone and answers all questions in a timely manner.
• Identifies and refers uninsured and underinsured patients to the Financial Counselor or similar appropriate representative as necessary.
• Maintains a positive working relationship with patients/families clinical personnel coworkers and management to promote teamwork cooperation and a positive public image.
• Performs miscellaneous jobrelated duties as requested.
• Ability to work in a stressful environment and tactfully handle sensitive issues; ability to present a calm professional manner and to manage a wide range of patient conditions; ability to multitask; ability to maintain a sense of order in a busy and noisy environment; ability to provide good internal and external customer relations.

Education / minimum requirements:

Bachelors degree preferred. 35 years of hospital PAS experience required.

Some knowledge of medical terminology preadmission and insurance preferred. Requires excellent communication skills both written and verbal. Understands the impact of patient registration on the financial revenue cycle. Requires knowledge of online computer systems and applications.

State/Federal Mandated Licensure or Certification Requirements:

None.

Bristol Hospital Mandated Educational Requirements:

General orientation at time of hire. Fire/Safety/Infection Control annually. Other programs as mandated by Hospital.

Special Requirements:

Superior customer service telephone and interpersonal skills. Working knowledge of medical terminology as well as typing and data entry skills. PC literacy preferred.

Physical Requirements:

Occasional sitting with extended bending reaching stooping and walking/standing. Prolonged eye and hand use while operating computers. Occasional lifting up to and in excess of fifty pounds. Ability to occasionally operate wheelchair and stretcher with patients. Occasionally assist in lifting/moving patients on and off stretchers chairs etc. Occasionally may have to assist in discharge of patients.

Cognitive Requirements:

Excellent clerical skills good written and oral communication skills literate in English. Good organizational skills with the ability to follow written and verbal directions with multiple steps.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.