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The Utilization Review/Case Manager will assure maximum coverage by third party payers for patients utilizing services; monitor patient records concurrently for necessary documentation and adherence to criteria. Facilitates improvement in the overall quality completeness and accuracy of medical record documentation. Obtains appropriate clinical documentation through extensive interaction with physicians nursing staff other patient caregivers and coding staff to ensure that clinical documentation reflects the level of service rendered to patients is complete and accurate.
BASIC FUNCTION: Concurrently and retrospectively reviews patient medical record utilizing specific medical care review criteria to assure proper utilization of hospital facilities and/or resources and documentation in compliance with all rules and regulations as promulgated by third party payors thus minimizing financial loss to the hospital and the patient. Contacts various insurance carriers to provide pertinent information on their beneficiaries. Identifies variances affecting utilization of hospital resources and quality of care and communicates those findings. Performs precertification certification and recertification of patients charts associated with external review agencies. Compiles reports for the Quality Council and Medical Staff on current utilization review statistics and quality measures.
SHIFT DAYS/HOURS: 40 hours/week MF Subject to change based on business necessity.
IND123
QUALIFICATIONS:
Education: Graduate of a state accredited school of nursing as an RN/LPN or RHIT or equivalent position.
Experience: Experience applying customer service behaviors and communication skills required. Experience as a clinician in an acute care nursing unit or experience in a Health Information Management field with Utilization Review job duties necessary. At least two years experience with Utilization Review and Quality Assurance preferred.
Certificates License Registrations:
Knowledge Skills and Abilities: Must be knowledgeable in disease and disease process broad knowledge of pharmacology indications for drug usage and related adverse reactions; knowledge of ancillary testing (laboratory Xray EKG) knowledge of anatomy physiology and medical terminology. Must maintain a high level of professionalism with coworkers and Medical Staff. Must be able to demonstrate the ability to prioritize workload and manage time efficiently. Maintain compliance with HIPAA and patient confidentiality.
Physical: Light Work: Exerting up to 20 pounds occasionally and/or 10 pounds of force frequently or negligible constantly. Walking or standing to a significant degree or sitting constantly and pushing/pulling controls.
Mental Health: Must possess good general mental health; ability to work under pressure; ability to communicate effectively in both written and verbal form. Must establish priorities among essential functions of the job and coordinate those functions with others; ability to speak read and write the English language.
INTERPERSONAL RELATIONSHIPS:
Supervision Received: Director of Nursing
Supervision Exercised: None
Other: Patients families visitors other hospital personnel medical staff other medical facility personnel community program personnel mortuary personnel EMS personnel members of the general public
EXPOSURE TO HAZARDS:
To reduce job hazards this position is responsible for wearing PPE during job functions. PPE can include: gloves gown/coat shoe covers head/face eye and ear protection. Each job function requires a different level of PPE individuals receive initial and annual training to identify the appropriate level of PPE required
According to OSHA standards this position is classified as low risk with little or no risk of exposure Class III
EQUIPMENT USED:
Electronic health record and associated software and equipment personal computer printer scanner photocopier Microsoft Office applications and email. If a nurse holds this position it may be necessary to use patient transfer equipment and patient care equipment and monitors as needed.
GENERAL REQUIREMENTS :
The following requirements are expected of all employees:
Periodical Health Screening and Annual Influenza Vaccination
Core Values: Integrity Compassion Excellence Service
Safety Awareness: Hospital Fire Safety and Disaster Procedures
Confidentiality: Maintains Employee and Patient Confidentiality
Attendance: Regular attendance is an essential function of the position
Character: Attitude Integrity Role Modeling
Job Performance: Results Orientation Customer Focus Decision Making Awareness
Interpersonal Skills: Communication Relationshipbuilding Team Player Celebration
Innovation: Breakthrough Thinking KnowledgeBuilding/Sharing Coaching/Empowering System Vision & Management
ESSENTIAL FUNCTIONS:
Required Experience:
Manager
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