Senior Specialist Retail Operations

Here at Scout Motors were carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and will do so once again.

But Scout is more than just a brand its a legacy steeped in a culture of exploration caretaking and hard work.

The Scout brand is all about respect. Respect for the environment by developing electric vehicles with the capability to get you to any location. Respect for the past and the future by taking an iconic American brand that hasnt been around for a while electrifying it digitizing it and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. And respect for both work and play with vehicles that are equally at home at a camp site a job site or on a Tuesday commute.

At Scout Motors we empower our talented inclusive and entrepreneurial teams to innovate. What makes a Scout employee Someone who is a visionary and a leader who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A gogetter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If youre ready to drive change and make history apply now!

What youll do

Become part of an iconic brand that is set to revolutionize the electric pickup truck & rugged SUV marketplace by achieving the following:

• Support the daytoday retail operations of our Aurora IL location. These may include but are not limited to opening/closing procedures customer interactions reservation support ordering supplies office management and document management.
• In coordination with the Digital Product and Customer Support teams develop processes to efficiently and costeffectively move customers through the sales and delivery experience. Be involved with testing and piloting on site at retail locations.
• Provide operational insights to guide the development of Scout Motors digital commerce tools participating in the design and evaluation of these digital tools alongside the Scout Digital Products team.
• Recommend initial and evolving retail organizational frameworks utilizing policies job descriptions training best practices and digital commerce tools to deliver on Scout Motors brand values provide a consistently exceptional customer experience and fit within financial and facility boundaries.
• Support vendor evaluations for systems tools and services that could support sales and delivery related functions. These may include but are not limited to CRM dealer management systems shop tools and equipment point of sale technology personnel management systems and IT infrastructure.
• Work in partnership with Customer Support team to handle any inbound customer questions or concerns.
• Develop and track Key Performance Indicators (KPIs) supporting Scout Motors strategic aspirations measuring Scouts realtime local sales and delivery health and guiding ongoing adjustments in retail activities.

Location & Travel Expectations:

• This role will be based out of the Scout Motors location in Aurora IL
• The responsibilities of this role require 34 daysattendance in office with inperson meetings and events regularly.
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company 25 of the time.

What youll bring

We expect all Scout employees to have integrity curiosity resourcefulness and strive to exhibit a positive attitude as well as a growth mindset. Youll be comfortable with change and flexible in a fastpaced highgrowth environment. Youll take a collaborative approach to achieve ambitious goals. Heres what else youll bring:

• Bachelors degree in a relevant field.
• Ability to travel up to 25.
• 5 years of experience executing managing and designing exceptional automotive sales and delivery experiences in an automotive retail environment.
• 3 years of frontline experience in a customerfacing automotive retail environment with a demonstrated ability to operate at large scale without degradation in customer satisfaction or operational yield.
• Deep experience and intuitive understanding of the operations of automotive retail sales and delivery.
• Firsthand knowledge of managing complex interactions that alternate between digital and physical environments.
• Proven track record of high performance and in a team environment.
• Mindfulness of organizational navigation and ability to create effective crossfunctional collaboration at all levels.
• Demonstrated ability to develop and manage effective vendor/partner relationships.
• Exceptional analytical and strategic thinking skills with the ability to interpret customer feedback and translate data into actionable insights.
• Strong project management and organizational skills with the ability to manage multiple projects simultaneously and meet deadlines.

What youll gain

The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting with an iconic brand at its foundation. In addition Scout provides competitive compensation and benefits to support your physical mental and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides select highlights:

• Competitive insurance including:
  • Medical dental vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement jury duty voting time or military leave

Pay Transparency

This is a fulltime exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidates skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range $130000.00 $160000.00

Internal leveling code: IC8

Notice to applicants:

• Residing inSan Francisco: Pursuant to the San Francisco Fair Chance Ordinance Scout Motors will consider for employment qualified applicants with arrest and conviction records.
• Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• Residing in New York City: This role is not eligible for remote work in New York City.

Equal Opportunity

Scout is committed to employing a diverse workforceand is proud to be an Equal Opportunity Employer.Qualified applicants will receive consideration without regard to race color religion sex national origin age sexual orientation gender identity gender expression veteran status disability pregnancyor anyother characteristicsprotected by law.Scout is committed to compliance with allapplicablefairemploymentpractice laws.If you require reasonable accommodation to complete a job application preemployment testing or a job interview or to otherwise participate in the hiring process please contact