drjobs Operations Manager - Retail BPO

Operations Manager - Retail BPO

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1 Vacancy
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Job Location drjobs

Cebu City - Philippines

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Position Title: Ops Manager - Retail (Cebu) Onsite
Account Type: Retail

Start Date: August 15

Support Type: Voice

Work Setup: Fully Onsite in Cebu

Shift & Rest Days: 24/7 schedule

Educational Qualification: Bachelors Degree

Work Experience:

  • At least 4 years of experience as an Operations Manager or Senior Group Leader in any industry preferably in retail
  • Capable of managing three Assistant Managers and conducting business reviews

Key Responsibilities:

  • Team Leadership & Development: Lead and mentor call center supervisors coach teams on best practices promote a culture of accountability and continuous improvement and oversee hiring coaching and staff performance.
  • Performance Management & Monitoring: Track and manage KPIs performance metrics and productivity standards; analyze team and individual performance to identify trends and areas for improvement; and implement strategies to boost revenue and profitability.
  • Operational Excellence & Strategy: Develop and execute strategies to enhance productivity customer satisfaction and employee engagement; evaluate team results and objectives; and continuously improve call center operations.
  • Customer Service & Quality Assurance: Implement customer satisfaction initiatives resolve operational issues ensure compliance with industry regulations and quality standards and collect customer feedback for ongoing improvement.

Employment Type

Full Time

Company Industry

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