Supply Tooling and Operations Lead

The Community You Will Join:

We are seeking a Supply tooling & Operations Lead or Platform Manager to lead the optimization of the toolsand technologies used to deliver a 10 star experience to our Hosts.

The Difference You Will Make:

• You will be a part of the Airbnb Supply Operations team and will focus on the development of best inclass tooling platforms that can accelerate our efforts to onboard and manage high quality supply on
  our platform.
• Youll be responsible for evolving the technology that underpins our Host Scaled Operations processesaddressing the inherent complexities of managing the lifecycle of millions of Airbnb Hosts.
• You will partner with a cross functional team of engineers designers product managers datascientists and operations experts to deliver world class quality supply. Your work will be pivotal toshaping the future of hospitality and travel.
• You will monitor and drive development progress of our technology implementation plans identifyingroadblocks and removing them.
• You will combine agility flexibility and strategic vision to balance long term and short term needs.

A Typical Day:

In the fastpaced and dynamic environment of Airbnb no two days are the same. While the landscape is everevolving here are some of the activities youll engage in on a typical day:

• Collaboration with Engineering team: Review ongoing projects ensuring alignment on priorities and addressing any immediate blockers. Collaborate closely with the engineering team to clarify requirements refine requirements and ensure that our initiatives are set up for success
• Deep Dive with Operations team: Understand the challenges and needs related to supply scaled operations gathering insights to inform product decisions.
• Idea Generation: Dedicate time to sit with engineers and operations leads brainstorming and discussing innovative solutions. Together explore alternative approaches and pinpoint opportunities for product and process enhancements ensuring the technology we build effectively meets our business needs.
• Data Analysis: Analyze data to measure tool impact identify usage patterns and spot areas for optimization.
• Stakeholder Meetings: Engage with internal stakeholders from various departments to gather feedback manage expectations and communicate upcoming changes. Many of these meetings would be in the US timezones and this flexibility is imperative.
• Feedback Loop: Establish regular feedback sessions with our Scaled Operations team members and leadership ensuring their insights and concerns are at the forefront of product development.
• Product Roadmap Definition: Dedicate time to define review and adjust the product roadmap ensuring alignment with business goals team needs and user feedback. Write Product requirement documents to advance product roadmap.
• Vendor Management: Engage with potential technology vendors as part of a build vs. buy evaluation assessing the feasibility and advantages of external solutions to meet our needs.
• Close Collaboration and office presence: This role will require working closely with crossfunctional teams and regular inoffice presence as necessary to enhance collaboration in alignment with business needs.

Your Expertise:

• Bachelors degree in a relevant field or equivalent practical experience.
• Minimum 10 years experience in digital tools and technology with a proven track record of deliveringimpact in a dynamic product environment.
• Strong analytical and problemsolving skills.
• Excellent communication and interpersonal skills.
• Familiarity with agile methodologies and ability to adapt in a fastpaced environment.
• Passion for Airbnbs mission and values.

Hybrid Work Requirements & Expectations: To support productivity and maintain a professional hybrid work environment employees are expected to adhere to the following:

• Workspace: A dedicated quiet and private workspace free from interruptions and external noise
• Internet Connectivity: During the working hours maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for workrelated tasks including calls and virtual meetings
• Professionalism: Employees must remain fully engaged respectful and maintain a professional presence during virtual meetings with video participation required unless otherwise approved.
• Confidentiality & Security: Employees are responsible for protecting Airbnbs Intellectual Property and Confidential Information. Workrelated activities including calls and meetings must not be conducted in public places while traveling or in any setting that may compromise confidentiality or work quality.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement and allow us to attract creativelyled people and to develop the best products services and solutions. All qualified individuals are encouraged to apply.