Customer Success Coordinator
Customer Success Coordinator
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Job Description
We are united in our mission to make a positive impact on healthcare. Join Us!
- South Florida Business Journal Best Places to Work 2024
- Inc. 5000 FastestGrowing Private Companies in America 2024
- 2024 Black Book Awards ranked #1 EHR in 11 Specialties
- 2024 Spring Digital Health Awards Webbased Digital Health category for EMA Health Records (Gold)
- 2024 Stevie American Business Award (Silver) New Product and Service: Health Technology Solution (Klara)
Who we are:
We Are Modernizing Medicine WAMM! Were a team of bright passionate and positive problemsolvers on a mission to place doctors and patients at the center of care through an intelligent specialtyspecific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling we have grown to over 3400 combined direct and contingent team members serving eleven specialties and we are just getting started! ModMed is based in Boca Raton FL with office locations in Santiago Chile Berlin Germany Hyderabad India and a robust remote workforce with team members across the US.
The Customer Success Coordinator is a pivotal role within the Customer Success Department focused on supporting Senior CSMs in delivering exceptional service to our clients. This role is designed for individuals passionate about customer satisfaction efficiency and the success of enterprise clients. The CS Coordinator will manage order forms assist in the of client work and ensure seamless communication between the team and the clients
Essential Duties and Responsibilities
- Order Form Creation and Management: Accurately processes and manages client order forms ensuring all client requests are captured and communicated to the appropriate team members for
- Client Support: Assist Senior CSMs in managing client portfolios including scheduling meetings preparing reports and responding to client inquiries to ensure a high level of customer satisfaction
- Conversion Project Assistance: Support the of client deliverables by coordinating with internal departments tracking project progress and ensuring timely delivery of services
- Data Management: Maintain and update client records in ChurnZero and SalesForce ensuring accuracy and accessibility of information for the team
- Reporting: Generate and distribute regular reports on client activity project progress and team performance to Senior CSMs and management
- Continuous Improvement: Contribute to the continuous improvement of the customer success processes and strategies based on client feedback and observed challenges
- QBR and ABR Preparation: Assist Senior CSMs in pulling data for client presentations and tracking progress.
- Internal Followup: Work with internal ModMed teams to accomplish client work and devise solutions for ongoing issues.
- Renewal Assistance: Build renewals in CPQ and manage/track ongoing renewal timelines and processes. Experience and Skills Requirements
Experience and Skills Requirements:
- Bachelors degree
- 12 years of experience in a customer success sales support or administrative role preferably in a technology or serviceoriented business.
- Excellent communication skills both written and verbal with the ability to effectively convey information to clients and team members
- Strong organizational and timemanagement skills with a proven ability to manage multiple tasks and priorities in a fastpaced environment
- Proficiency in CRM software and Microsoft Office Suite
- Strong problemsolving abilities with a proactive approach to identifying and resolving potential issues
- A team player with a positive attitude and the ability to work collaboratively with diverse groups
- Commitment to providing exceptional customer service and support.
ModMed in India Benefit Highlights:
- High growth collaborative transparent fun and awardwinning culture
- Comprehensive benefits package including medical for you your family and your dependent parents.
- The company supported community engagement opportunities along with a paid Voluntary Time Off day to use for volunteering in your community of interest
- Global presence and inperson collaboration opportunities; dogfriendly HQ (US) Hybrid office based roles and remote availability
- Companysponsored Employee Resource Groups that provide engaged and supportive communities within ModMed
ModMed Benefits Highlight: At ModMed we believe its important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
India
- Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk
- Insurance Coverage: Comprehensive health accidental and life insurance plans including coverage for family members all at no cost to employees
- Allowances: Annual wellness allowance to support your wellbeing and productivity
- Earned casual and sick leaves to maintain a healthy worklife balance
- Bereavement leave for difficult times and extended medical leave options
- Paid parental leaves including maternity paternity adoption surrogacy and abortion leave
- Celebration leave to make your special day even more memorable and companypaid holidays to recharge and unwind.
United States
- Comprehensive medical dental and vision benefits including a company Health Savings Account contribution
- 401(k): ModMed provides a matching contribution each payday of 50 of your contribution deferred on up to 6 of your compensation. After one year of employment with ModMed 100 of any matching contribution you receive is yours to keep.
- Generous Paid Time Off and Paid Parental Leave programs
- Company paid Life and Disability benefits Flexible Spending Account and Employee Assistance Programs
- Companysponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
- Professional development opportunities including tuition reimbursement programs and unlimited access to LinkedIn Learning
- Global presence and inperson collaboration opportunities; dogfriendly HQ (US) Hybrid officebased roles and remote availability for some roles
- Weekly catered breakfast and lunch treadmill workstations Zen and wellness rooms within our BRIC headquarters.
PHISHING SCAM WARNING:ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email text and social media. The imposters are creating misleading email accounts conducting remote interviews and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process and valid communications from our hiring team will come from our employees with a ModMed email address . Please check senders email addresses carefully. Additionally ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above please report them to the FTC website.
Required Experience:
IC
Employment Type
Full Time
