Service Coordinator
Service Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
ASSA ABLOY Entrance Systems an international manufacturer of automated doors is seeking candidates for a Temporary Service Coordinator position located in Abbotsford British Columbia.
ASSA ABLOY Entrance Systems is a leading supplier of entrance automation solutions for efficient flow of goods and people. With global product brands such as Besam Crawford Megadoor and Albany we offer complete pedestrian industrial and highperformance door solutions. We provide a wide number of products and services to a global clientele in more than 100 countries.
ASSA ABLOY Entrance Systems is a division within ASSA ABLOY.
This position requires a self motivated and results driven individual who is capable of overseeing under the direction of the Service Manager the field service activities of a very dynamic and busy district office. Further the objectives duties and responsibilities below the candidate must be able to effectively work with the service team to improve field operation efficiencies and support the district operation in reducing aging invoices.
OBJECTIVES:
- Provide superior customer service to customers via phone and email.
- Provide quick turnaround on District service calls.
- Provide quick responses to Key Account group and customers.
- Communicate effectively with Service Technicians at all times.
- Crosstrain in multiple areas of the department such as quoting creating purchase orders etc.
RESPONSIBILITIES:
- Responsible for all aspects of customer service including but not limited to; Answering incoming telephone calls entering customer information in BAAN scheduling service calls with customers efficiently dispatching Technicians via FMP360 providing quotes to customers based on Technicians recommendations (when required) driving upgrades as directed and ordering parts (when required).
- Effectively collect all required service call information including but not limited to; confirming billing address confirming purchase order number if required service call details and ensuring this information is clearly relayed in BAAN when entering service call.
- Provide feedback on status of orders to customers and Key Account group.
- Forward new equipment sales leads to Sales Representatives.
- Maintain monthly reports for key customers as instructed by Dispatch Supervisor.
- Act as the liaison between production and sales.
- Assist with the phone team to answer corporate calls.
OTHER REQUIREMENTS:
- Computer ability: Word Excel PowerPoint.
- Experience working in a field service industry
- Professional appearance.
- Pleasant telephone voice.
- Positive attitude.
- Grace under pressure. Ability to juggle many projects simultaneously.
- Organized.
- Selfmotivated
- Ability to take direction well
- Excellent verbal communication skills.
- Ability to work well within a group
- Highenergy resultsoriented approach.
- Reliable and disciplined.
- Dependable. Consistent attendance and punctuality are a must.
- Overtime may be required from time to time and will be paid out as per company overtime policy. Overtime authorization required.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.
As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.
As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.
Required Experience:
IC
Employment Type
Full Time
