Position: Client Software Administrator
Reports to: IAM Team Lead
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Overview
Responsible for designing deploying and maintaining our organizations Windows based IT infrastructure. Ensure systems run smoothly and securely drive continuous improvements and serve as a trusted technical advisor to the organization.
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Responsibilities Endpoint Management: Globally administer Microsoft Endpoint Configuration Manager (MECM) Microsoft Intune and similar technologies to deploy and manage software.
Deployment Coordination: Organize and coordinate software & hardware upgrades and repairs within the desktop environment.
Package Evaluation & Testing: Evaluate maintain and refine desktop application packages; drive testing pilot programs and prototype implementations for new software.
Develop & Maintain Packages: Design build and update automated application installation packages using industrystandard tools and best practices.
Software & Application Packaging Standards: Enforce internal packaging guidelines and ensure all software and application deliverables adhere to industry best practices.
Custom Installer Enhancements: Create and integrate custom actions to extend Windows installer functionality for complex deployments.
Patch & Update Management: Plan test and deploy service packs hotfixes and application updates to ensure systems remain secure and compliant.
Application Lifecycle Lead: Lead the configuration testing maintenance and monitoring of all enduser applications and systems serving as the primary point of ownership.
Compatibility & Troubleshooting: Identify and resolve Windows 10/11 compatibility issues; perform advanced troubleshooting of registry file/folder security and OSlevel problems.
Publishing & Delivery: Lead application publishing processes and oversee reliable delivery across diverse environments.
Document Processes: Record packaging workflows configurations and updates in standardized documentation templates and databases.
Knowledge Management: Create and maintain knowledgebase contentknown issues workarounds procedures and applicationspecific guidance.
Technical Consulting: Advise management on software selection to meet business requirements recommending modifications to improve workflows and expand system capabilities.
Infrastructure Development: Architect and maintain the underlying infrastructure that supports efficient application delivery and distribution.