Service Advisor
Service Advisor
Posted on :
30-04-2025
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1 Vacancy
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Job Description
Job Title: Service Advisor
Industry: Heavy Duty Diesel Truck and Diesel Equipment Repair Shop
Location: Fargo North Dakota
Pay Range:$25.00$30.00/hour commission
We are seeking an experienced Service Advisor to join our team who has experience with or works in a heavyduty diesel truck and diesel equipment repair shop. The Service Advisor acts as the primary point of contact between customers and the repair shop ensuring exceptional customer service while coordinating repair and maintenance services for heavy duty diesel trucks and diesel equipment. This role requires strong communication skills technical knowledge of diesel mechanics and the ability to manage service workflows efficiently. This role includes participation in the afterhours oncall rotation to support our clients needs.
Responsibilities:
Industry: Heavy Duty Diesel Truck and Diesel Equipment Repair Shop
Location: Fargo North Dakota
Pay Range:$25.00$30.00/hour commission
We are seeking an experienced Service Advisor to join our team who has experience with or works in a heavyduty diesel truck and diesel equipment repair shop. The Service Advisor acts as the primary point of contact between customers and the repair shop ensuring exceptional customer service while coordinating repair and maintenance services for heavy duty diesel trucks and diesel equipment. This role requires strong communication skills technical knowledge of diesel mechanics and the ability to manage service workflows efficiently. This role includes participation in the afterhours oncall rotation to support our clients needs.
Responsibilities:
- Customer Interaction: Greet customers listen to their concerns and translate technical issues into clear repair recommendations.
- Service Coordination: Create and manage repair orders including estimating costs scheduling repairs and coordinating with technicians.
- Technical Communication: Act as a liaison between customers and technicians ensuring accurate communication of repair needs and progress.
- Parts and Inventory: Collaborate with parts department to source necessary components and ensure timely availability.
- AfterHours Support: Participate in the oncall rotation to handle emergency service requests outside regular business hours.
- Documentation: Maintain accurate records of customer interactions repair orders and billing information.
- Quality Control: Ensure repairs meet shop standards and customer expectations before vehicle/equipment release.
- Upselling Opportunities: Identify and recommend additional services or maintenance based on vehicle/equipment condition.
- Experience: Minimum of 23 years as a Service Advisor or similar role in a heavyduty diesel truck or diesel equipment repair shop.
- Technical Knowledge: Strong understanding of diesel engines hydraulics and heavyduty vehicle systems.
- Customer Service: Excellent interpersonal and communication skills with a focus on building customer trust.
- Computer Skills: Proficiency with repair shop management software (e.g. ShopKey Procede Mitchell1 and basic Microsoft Office applications.
- Availability: Willingness to participate in afterhours oncall rotation (weeknights weekends and holidays as scheduled).
- ProblemSolving: Ability to prioritize tasks and handle highpressure situations effectively.
- Certifications: ASE Service Consultant certification or equivalent is a plus.
- Physical Requirements: Ability to stand walk and occasionally lift to 25 lbs. in a shop environment.
- Fulltime position typically Monday through Friday 8:30am5:30pm)
- Participation in afterhours oncall rotation required (approximately 1 week per month subject to change).
- Competitive Wages Be paid your worth!
- Tuition assistance for educational and ongoing career growth
- Health dental and vision coverage begins onthefirst day of the following month.
- Paid Time Off (PTO) starts accruing day one of your fulltime employment.
- Holidays 6 Holidays and 2 Floating Holidays per year
- 401(K)with company matching.
- Long Term DisabilitySupplied
- Short Term DisabilitySupplied
- Life InsuranceSupplied
- Healthiest YouVirtual Health Care paid
- PPE ReimbursementSafety Glasses and Safety Boot Reimbursement
- Pet InsuranceWe care about our furry friends!
- Employee Discounts available on products and services
- Paid Employee Assistance Program Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
- Paid Health and Wellbeing screening for employees and their spouse
Kodi Miller (Miss)
Talent Scout
AKP Recruiting
Josh May
President
AKP Recruiting
Talent Scout
AKP Recruiting
Josh May
President
AKP Recruiting
Required Experience:
Unclear Seniority
Employment Type
Advisor
Key Skills
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