Software Engineer
Software Engineer
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Job Description
Redefine the future of customer experiences. One conversation at a time.
Were changing the game with a firstofitskind conversationcentric platform that unifies team collaboration and customer experience in one place. Powered by AI built by amazing humans.
Our culture is forwardthinking customerobsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service our products and services and most importantly each other. Sincecompanies and 1M users rely on Nextiva for customer and team communication.
If youre ready to collaborate and create with amazing people let your personality shine and be on the frontlines of helping businesses deliver amazing experiences youre in the right place.
Build Amazing Deliver Amazing Live Amazing Be Amazing
We are looking for a highly skilled VOIP Application Engineer to join our team. In this role you will be responsible for the design implementation and maintenance of VOIP (Voice over IP) applications ensuring their reliability performance and scalability. You will work closely with engineering operations and product teams to ensure seamless integration of VOIP services and contribute to the development of new voicerelated features and products.
The ideal candidate will have handson experience with VOIP technologies application troubleshooting and integration in cloudbased or onpremise environments. A strong understanding of VOIP protocols (SIP RTP WebRTC) telephony systems and the ability to develop and support VOIP applications will be crucial to success in this role.
Key Responsibilities:
- VOIP Application Design & Development: Develop and maintain highquality VOIP applications that meet customer needs focusing on reliability performance and scalability.
- System Integration: Integrate VOIP solutions with thirdparty systems ensuring seamless communication between internal and external platforms.
- Troubleshooting & Issue Resolution: Provide support for complex VOIP issues including system failures call quality problems and application errors. Work to quickly diagnose and resolve issues.
- Collaboration with Teams: Work closely with crossfunctional teams including engineering product management and operations to ensure seamless deployment and operation of VOIP applications.
- Testing & Quality Assurance: Test new VOIP features products and services ensuring they meet quality standards before deployment.
- Documentation: Create and maintain technical documentation for VOIP applications including system architecture troubleshooting guides and integration processes.
- Optimization: Continuously monitor and optimize VOIP applications to improve performance scalability and user experience.
- Security & Compliance: Ensure VOIP applications meet security standards and compliance requirements.
- Customer Support: Assist internal and external teams with troubleshooting providing solutions and offering expert guidance on VOIPrelated issues.
- Innovation: Stay current with emerging VOIP technologies and trends contributing to the development of new features and improvements to existing applications.
Qualifications:
- Experience: At least 25 years of experience in VOIP application engineering including handson experience with VOIP technologies such as SIP RTP WebRTC and telephony systems.
- Technical Skills:
- Strong knowledge of VOIP protocols including SIP (Session Initiation Protocol) and RTP (RealTime Protocol).
- Experience with VOIP platforms such as Asterisk FreeSWITCH or Kamailio.
- Familiarity with cloud environments (AWS GCP or Azure) and basic networking concepts such as firewalls NAT and QoS.
- Knowledge of programming languages such as Python Java or JavaScript for application development and automation.
- Experience with SQL and NoSQL databases for managing voice data.
- Understanding of WebRTC and webbased communication protocols is a plus.
- Problem Solving: Strong troubleshooting and problemsolving skills with the ability to diagnose and resolve VOIPrelated issues quickly.
- Communication Skills: Excellent written and verbal communication skills with the ability to explain complex technical concepts to both technical and nontechnical audiences.
- Team Collaboration: Proven ability to work well within a crossfunctional team environment and collaborate effectively with engineers product teams and other stakeholders.
- Analytical Mindset: Strong analytical skills and attention to detail with the ability to assess complex technical challenges and provide practical solutions.
- Customer Focused: Ability to understand customer requirements and translate them into reliable highquality VOIP applications.
Preferred Qualifications:
- Experience with cloudnative technologies including containers Kubernetes and CI/CD pipelines.
- Exposure to BroadSoft or BroadWorks platforms.
- Familiarity with SIP trunks media gateways and IVR systems.
- Knowledge of networking protocols (TCP/IP DNS HTTP/S) and voice quality metrics (MOS jitter latency).
Total Rewards
Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best in and out of the office.
Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.
- Medical Medical insurance coverage is available for employees their spouse and up to two dependent children with a limit of 500000 INR as well as their parents or inlaws for up to 300000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit providing peace of mind and security in times of medical necessity.
- Group Term & Group Personal Accident Insurance Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent visible & external means.
- Coverage Type Employee Only
- Sum Insured 3 times of annual CTC with minimum cap of INR
- Free Cover Limit 1.5 Crore
- WorkLife Balance 15 days of Privilege leaves per calendar year 6 days of Paid Sick leave per calendar year 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves 1 week of Paternity leave a day off on your Birthday and paid holidays
- Financial Security Provident Fund & Gratuity
- Wellness Employee Assistance Program and comprehensive wellness initiatives
- Growth Access to ongoing learning and development opportunities and career advancement
At Nextiva were committed to supporting our employees health wellbeing and professional growth. Join us and build a rewarding career!
Established in 2008 and headquartered in Scottsdale Arizona Nextiva secured $200M from Goldman Sachs in late 2021 valuing the company at $ check out whats going on at Nextiva check us out on Instagram Instagram (MX) YouTube LinkedIn and the Nextiva blog.
#LIMM1 #LIHybrid
Employment Type
Full Time
