Central Office Desktop Support Manager IT Manager I
Central Office Desktop Support Manager IT Manager I
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$ 56210 - 104000
1 Vacancy
Job Description
Job Responsibilities
Careers at SCDES: Where Passion Meets Preservation
Do you love South Carolina and protecting the environment Come join our team at SCDES put your passion to work with us! We are dedicated to protecting the state of South Carolina and we would love to have you as a member of our team!
ScienceServiceSustainability
Under general supervision of the Operations Director the Central Office Desktop Support Manager directs leads and supervises the Central Office and/or regional Desktop Support Office of Technology (OT) staff. Coordinates office automation tasks; hardware and software installations configurations and troubleshooting activities. Provides peer assistance counseling and training.
Job Responsibilities:- Supervises the Central Office and Midlands region Office of Technology (OT) staff responsible for Tier II desktop support. Mentors develops and motivates personnel to achieve professional as well as agency goals.
- Installs/Upgrades/Modifies/Troubleshoots Windows 11 workstations and mobile devices. Communicates and coordinates with other agency OT leadership vendors and other internal staff on the restoral of network outages issues or disruptions in service.
- Maintains knowledge base documentation libraries spreadsheets and records to include:
- a) Procedure hardware and property management logs
- b) Software security and licensing agreements
- Assists the Operations Director in planning future hardware and software needs: i.e... workstation laptop mobile device upgrades; network infrastructure data line and circuit implementation/deactivation activities.
- Travels the region as necessary to include surrounding counties and local offices solving hardware and software problems to include connectivity issues i.e... cabling network rights and workstation or user account issues. Establishes working relationships with users vendors and staff members.
- Provides emergency support duties as assigned to ensure the efficient operational continuity of the agency.
Minimum and Additional Requirements
A bachelors degree in communications business administration information technology mathematics statistics management information science or a related field and experience in telecommunications data processing and/or information technology. Relevant experience may substitute for the bachelors degree on a yearforyear basis.
Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.Applicants indicating college credit or degree(s) on the application are encouraged to upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency may require an official certified copy of the transcript or diploma prior to hiring.
Additional Requirements:- Knowledge of the principles and techniques of planning programs and work activities in an information technology environment.
- Ability to plan and supervise the implementation of short and longrange information technologybased activities and objectives.
- Ability to plan organize direct and review the work of technical personnel.
- Ability to establish and maintain working relationships with users technical staff management vendors and others.
- Knowledge of the needs and priorities of the agency.
Additional Comments
SCDES is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race color religion sex (including pregnancy childbirth or related medical conditions including but not limited to lactation) national origin age 40 or older) disability or genetic information.
The South Carolina Department of Environmental Services offers an exceptional benefits package for full time (FTE) employees:
The Department will not sponsor H1B visas for this position.- Health dental vision longterm disability and life insurance for employees spouse and children. Clickhere for additional information.
- 15 days annual (vacation) leave per year
- 15 days sick leave per year
- 13 paid holidays
- Paid parental leave
- S.C. Deferred Compensation Program available S.C. Deferred Compensation
- Retirement benefit choices*
- Remote Work: The option of partially remote work is available after successful completion of 6 months to 1 year of employment based on job functions
Required Experience:
Manager
Employment Type
Full-Time
