Helpdesk Analyst
Helpdesk Analyst
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Job Description
Job description
Join INTRALOT as a Helpdesk Analyst!
Your Role:
As a Helpdesk Analyst at INTRALOT youll play a pivotal role in ensuring smooth operations and customer satisfaction. Heres what youll be doing:
Recording and following up tickets and relevant contacts in our Service Desk application.
Coordinating investigation and analysis of incidents and escalating to relevant support teams when needed.
Informing and following up with key stakeholders on resolution progress.
Coordinating incident closure verifying successful resolution of an incident and liaising with internal stakeholders and customers.
Monitoring the team using available resources for all countries (server network storage and database).
Managing alerts raised according to criticality.
Adhering to policies and procedures of Service Desk which operates 24/7 (shift work).
Job requirements
To thrive in this role you should meet these qualifications:
Hold a degree in Computing Electronics or a related IT field.
Bring at least two 2 years of handson experience in a Service Desk role.
Proficiency in Incident Management tools.
Knowledge of Grafana/checkMk tool is a plus.
Possess a deep understanding of IT systems and operations.
Strong command of technical expertise in IT support.
Exhibit excellent communication skills in both Greek and English both written and spoken.
Embrace teamwork and excel at coordinating crossfunctional team.
Why Join Us:
A competitive compensation package combined with additional benefits.
Hybrid working model.
Private Insurance for you and your family.
Modern facilities parking insideandenticing restaurant .
An extensive training program upon induction and throughout employment.
Exceptional opportunities to learn and develop in a multinational environment.
Prospects for professional growth both locally and globally.
Equal Opportunity Employer: We celebrate diversity and are proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate based on race color religion gender sexual orientation national origin age marital status medical condition disability or any other protected status. Our premises in Paiania Attica are accessible to individuals with disabilities.
#CB#
All done!
Your application has been successfully submitted!
Required Experience:
IC
Employment Type
Full-Time
