Investing Complaints Specialist
Investing Complaints Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
It all started with an idea at Block in 2013. Initially built to take the pain out of peertopeer payments Cash App has gone from a simple product with a single purpose to a dynamic ecosystem developing unique financial products including Afterpay/Clearpay to provide a better way to send spend invest borrow and save to our 50 million monthly active customers. We want to redefine the worlds relationship with money to make it more relatable instantly available and universally accessible.
Today Cash App has thousands of employees working globally across office and remote locations with a culture geared toward innovation collaboration and impact. Weve been a distributed team since day one and many of our roles can be done remotely from the countries where Cash App operates. No matter the location we tailor our experience to ensure our employees are creative productive and happy.
The Role
The Investing Complaints Specialist serves as the Directly Responsible Individual for the review and resolution of high sensitivity investing customer complaints including those received from the BBB CFPB and state agencies. In this role youll be at the forefront of our Investing Complaints Program handling highstakes investigations that require both analytical precision and strategic thinking. Youll serve as a key escalation point for internal teams and leverage your expertise to provide responses and resolve complex investmentrelated issues while ensuring compliance with regulatory requirements.
Your compliancefirst mindset will be put to work as you identify trends compile comprehensive reports and present valuable insights to stakeholders that drive process improvements and risk mitigation strategies. This position offers the perfect blend of investigative work and strategic analysis for someone who thrives in a fastpaced detailoriented environment.
You Will
- Investigate & Resolve
- Lead investigation and resolution of highsensitivity complaints ensuring compliance with FINRA SEC and state regulatory requirements
- Monitor internal complaint channels and coordinate crossdepartmental responses
- Partner with Front Office Service Specialists on complaint identification and timely escalation
- Meet established SLAs and KPI metrics for complaint resolution
- Analyze & Report
- Generate routine complaint data reports for key stakeholders
- Track and analyze complaint trends to drive process improvements
- Maintain accurate documentation of all complaints
- Provide input for regulatory body communications
- Collaborate & Optimize
- Contribute to complaint handling workflows and standard operating procedures
- Support training initiatives for complaint handlers
- Manage interdepartmental communications and requests
- Ensure timely completion of all administrative requirements and record updates
You Have
- Series 7 and 63 FINRA licenses
- 2 years of experience in brokerage operations or financial services
- Customer service experience
- Strong understanding of FINRA and SEC regulations
- Experience with complaint management systems and regulatory response and reporting
Required Skills
- Regulatory Compliance Expertise
- Stakeholder Communication
- Data Analysis and Reporting
- Problem Resolution
- Excellent Written and Verbal Communication Skills
Preferred Qualifications
- Series 24 FINRA License
It all started with an idea at Block in 2013. Initially built to take the pain out of peertopeer payments Cash App has gone from a simple product with a single purpose to a dynamic ecosystem developing unique financial products including Afterpay/Clearpay to provide a better way to send spend invest borrow and save to our 50 million monthly active customers. We want to redefine the worlds relationship with money to make it more relatable instantly available and universally Cash App has thousands of employees working globally across office and remote locations with a culture geared toward innovation collaboration and impact. Weve been a distributed team since day one and many of our roles can be done remotely from the countries where Cash App operates. No matter the location we tailor our experience to ensure our employees are creative productive and happy.
#customerops
Required Experience:
Unclear Seniority
Employment Type
Full Time
