Crisis Worker - Telephone Crisis Line Nights

Why join CMHA Peel Dufferin

Support your community. Advance your career. Fulfill your purpose.

Joining the Canadian Mental Health Association Peel Dufferin Branch means youll be part of something meaningful. For starters were honored to have received the Canadian NonProfit Employer of Choice Award for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions were committed to increasing awareness and addressing the stigma surrounding mental health. Thats why weve made it a priority to create a diverse organization that represents the communities we serve and the people we help.

What We Offer

As a communitybased agency were dedicated to the mental physical and social health of everyone including our team members. Thats why were proud to offer a total rewards package that helps our team members balance their professional and home life. Youll also be empowered to keep learning new skills and reaching your goals from developing a career growth plan to participating in training sessions.

In addition to competitive benefits like Employee Family Assistance Plan and extended health and dental benefits we offer our team members some unique perks that really stand out:

4 weeks accrued vacation

Up to 18 sick days accrued per year plus 2 flexible days each year

HOOPP Pension Plan enrollment

Ongoing professional development plus $250 annual funding for continuing education

$350 annual allowance to invest in achieving your personal wellness goals

Participation in organizational pay for performance incentive program

Were looking for two fulltime permanent Crisis Workers Telephone Crisis Line (Nights) to join our team!

The Crisis Worker will respond to telephone crisis calls for individuals over the age of 16 in crisis who may be experiencing symptoms of mental illness and addiction. The Crisis Worker works in collaboration with other members of the Crisis Services team. This includes a systemic approach for the assessment of adults in crisis to stabilize and manage the current crisis. The Crisis Worker conducts risk and safety assessments offers support collaborates in safety planning and supports navigation of resources in the community.

Status: Permanent fulltime 12 hour overnight shifts including weekends and public holidays on a rotational basis. Note this posting is for an active vacancy

Salary:$75278.74 $87411.79 annually. (Candidate qualifications will be considered when determining the starting salary)

Location:This position is based out of 60 West Drive Brampton. Although we operate within a hybrid workplace model staff are required tohave onsite and/or community presence as per program and client needs.

What you will do

• Provide immediate response on the crisis line and determine the most appropriate type of crisis intervention when a client calls in crisis.
• Crisis intervention to understand the factors contributing to the current difficulties for callers in developing a working formulation.
• Provide support and followup post crisis with shortterm telephone support or by connecting clients to appropriate followup agencies.
• Contact with clients and families the need for further clinical service including arranging mobile crisis response as appropriate.
• Complete a mental health assessment for clients in crisis.
• Recommend measures to help protect clients and others by developing safety plans.
• Utilize their sound working knowledge of resources partnerships and working relationships and participate in ongoing professional development and supervision around crisis work.
• Assist in identifying and developing goals towards understanding prevention treatment and rehabilitation of individuals with mental illness.
• Attend and actively participate in team meetings and other clientrelated meetings and program meetings as required
• Maintain appropriate recordkeeping/documentation and client files statistical and outcome measurement tools as required by CMHA/Peel policies and procedures.

This posting description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listing of activities duties or responsibilities.

What You Need to Join Our Team

• University Degree in Social Work BSc. Nursing Occupational Therapy or Masters degree in Counselling Psychology
• Must be a Regulated Health Professional or a Registered Social Worker (RSW) and adhere to standards of practice as per designated college.
• Minimum 3 years of experience working in acute mental health sector preferably in the community.
• Demonstrated experience with crisis intervention techniques and theorybased practice in working with the seriously mentally ill.
• Demonstrated and previous knowledge on risk assessments suicide prevention and principles of crisis theory and intervention.
• Demonstrated ability to intervene effectively in clinical situations requiring the management of disturbed behaviour.
• A good understanding of the Mental Health Act and DSM V as it relates to crisis intervention.
• Ability to work collaboratively and in partnership with a multidisciplinary team and other agencies in the community including the ability to work with police court system inpatient and outpatient mental health systems.
• Strong interpersonal skills with proven ability to approach listen build trust and communicate across diverse cultures and intersectionality. Willingness to continually improve understanding around cultural competence.
• Openness to operate from an antiracist antioppressive 2SLGBTQ affirming and intersectional framework.
• Willingness to learn and apply practical understanding of different elements of diversity such as gender identity/expression race/cultural background religion sexual orientation disability immigration and precarious status family status etc.
• Fluency in a second language including ASL (American Sign Language) is considered an asset.
• Valid Canadian drivers license and access to an insured automobile in good repair
• A satisfactory Vulnerable Sector Check (VSC) report and an annual criminal records check (Police Check) is required
• Ability to work 12hour overnight shifts on a rotational schedule including weekends and public holidays

Deadline to apply: May 5th 2025 at 5pm

At the Canadian Mental Health Association Peel Dufferin Branch we provide a wide array of community services resources and care for people with mental illness. In your role youll not only assist people who are struggling youll help them return to good health and reintegrate into the community. In everything we do we work together to make the world a better place one person at a time.

Apply Now and EMPOWER your career!

CMHA Peel Dufferin strives to be an equitable employer. We are committed to supporting inclusive recruitment and selection processes work environments and a qualified workforce reflective of the diverse populations we serve. We acknowledge that removing existing barriers and preventing new barriers is required to foster dignity and independence for people of all ages genders cultures and abilities. We encourage applications from members of groups that have been historically disadvantaged and marginalized including but not limited to First Nations Mtis Inuit and Urban Indigenous (FNIMUI) populations ethnoracial communities people with disabilities *2SLGBTQIA communities women and gender diverse people lowincome communities and all equitydeserving groups.

*2SLGBTQIA (TwoSpirit Lesbian Gay Bisexual Trans Queer Intersex Asexual and a range of gender and sexual diversity categories not listed).

Accessibility Statement

When contacted by CMHA Peel Dufferin for a career opportunity please advise the People and Culture Department of any accommodation needs that may make your experience through the recruitment process more comfortable. We are committed to working with you to meet these needs by providing reasonable accommodations ensuring you have access to a fair and equitable process. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs. Should you have feedback please email us at

Use of Artificial Intelligence (AI) in Recruitment

To streamline our recruitment process we utilize an applicant tracking system (ATS) to manage and organize applications. While the ATS aids in efficiency the essential review and evaluation of candidates is carried out by members of our People and Culture team. This approach ensures a personalized assessment that allows us to gain a comprehensive view of a candidates experience skills and potential. AI is not used to make any decisions in our recruitment process.

Next Steps

We thank all those who apply. Only those selected for further consideration will be retain all applications submitted for one 1 year after the closing date of the posting for consideration in future career opportunities.