Enterprise Customer Success Manager
Enterprise Customer Success Manager
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Job Description
Were on a mission to provide equitable access to economic opportunity for everyone.
We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing highpotential individuals both inside and outside of a companys current workforce and then we create applied guided and equitable learning programs with measurable impact. Because we believe the world needs a better way to match its potential.
We work with over 1500 leading companies including the likes of Microsoft Citi and Just Eat to help solve their businesscritical problems and weve trained over 16000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters together.
Join Multiverse and help us set a new course for work.
The Opportunity
Multiverse is a techfirst institution that combines work and learning to deliver equitable access to economic opportunity for everyone. We close the critical skill gaps through a new kind of apprenticeship harnessing the best of humancentred coaching AI and tech to deliver an approach to learning thats measured applied guided and equitable.
As an Enterprise Customer Success Manager you will work with FTSE enterprises to evolve the way they think about human capital development. We nurture relationships with stakeholders across our clients ensuring our programmes are delivering value and engaging with Csuite and senior decisionmakers to bring ROI to life and address their business challenges.
We are just getting started and are looking for exceptional Customer Success individuals to help drive continued growth in the UK.
About you:
4 years of Customer Success Sales Account Management experience
Experience working with and influencing Csuite C1 and/or C2 execs in FTSE organisations
Proven record of independently driving customer outcomes within complex enterprise customers in a hightouch environment
Proven ability to manage multiple accounts and work streams simultaneously with a high level of attention to detail
Proven ability to influence cross functional teams (eg. product and sales) to get things done
Comfortable in a fastpaced ever changing environment (previous startup or consulting experience preferred)
You are commercially minded with a passion for business and want to be part of the team that shapes the future of our playbook
Specifically you will:
Manage a multimillion pound book of business of our highestvalue clients; working closely with our enterprise customers to understand their strategic objectives and to deliver against them
Take a consultative approach to building crossfunctional relationships that deliver mutual success
Build and manage relationships with senior leaders to solve complex challenges; both internally and externally
Partner with clients to craft Joint Success Plans to accelerate the clients workforce transformation using data and shared metrics to prove the impact on their business
Facilitate business reviews with decisionmakers and business champions where we demonstrate value realised and codify corrective action plans where necessary
Continuously develop yourself through our feedback culture and be trained by worldclass Multiverse leaders to accelerate your career longterm here
How we hire
Benefits
Time off 27 days holiday plus 7 additional days off: 1 life event day 2 volunteer days and 2 companywide wellbeing days and 8 bank holidays per year
Health & Wellness private medical Insurance with Bupa a medical cashback scheme life insurance gym membership & wellness resources through Gympass and access to Spill all in one mental health support
Hybrid & remote work offering with twice weekly visits to the London office and the opportunity to work abroad 45 days a year
Team fun weekly socials company wide events and office snacks!
Our commitment to Diversity Equity and Inclusion
Were an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. This will never change. Read our Equality Diversity & Inclusion policy here.
Right to Work
Do you have the right to work in the UK Unfortunately at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.
Safeguarding
All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service (DBS) for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.
Required Experience:
Manager
Employment Type
Full-Time
