Supervisor - Atrium Health Hospital Physician Billing Operations Charlotte FT
Supervisor - Atrium Health Hospital Physician Billing Operations Charlotte FT
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Job Description
Regional leader responsible for the operational oversight of Commercial eligibility and other coverage followup functions. Directly responsible for adding millions to regional reimbursement by ensuring the team maximizes opportunity by working with commercial payors to ensure payment is received for services provided. Review data entered for selfpay prearrival point of service and program enrollment operations for all encounters in the region that may qualify for Commercial or other coverage opportunities. Support the maintenance and modifications of applicable policies and workflows as needed.
Major Responsibilities
- Oversees daytoday operations designed to complete eligibility assessments with uninsured patients across prearrival and pointofservice workstreams. Accountable for meeting productivity standards and KPIs.
- Accountable for meeting KPIs and performance targets focused on maximizing the success of coverage assistance processes including but not limited to QA and productivity metrics goals for grossselfpay charges converted to Commercial and AR management. Regularly assesses performance metrics to ensure compliance with workflow expectations and departmental policies.
- Manages crossfunctional workflows designed to help reduce lengthofstay and achieve other organizational goals and initiatives.
- Contribute to building and developing a highly effective team to provide oversight for staffing performance management and regulatory support.
- Ensure optimal resource utilization and institute measures that result in greater cost effectiveness and efficiency in operations while ensuring high patient satisfaction.
- Oversees daytoday operations to include managing workflows compliance monitoring performance management teammate development and scheduling and administrative functions.
- Performs human resources responsibilities for staff which include interviewing and selection of new employees promotions staff development performance evaluations compensation changes resolution of employee concerns corrective actions terminations and overall employee morale.
- Responsible for understanding and adhering to the organizations Code of Ethical Conduct and for ensuring that personal actions and the actions of employees supervised comply with the policies regulations and laws applicable to the organizations business.
- Leads escalated aspects of direct report work to include teammate relation issues recommending and approving teammate hires performance evaluations of direct reports KPI achievement and patient complaints.
MINIMUM JOB REQUIREMENTS
Education
Bachelors Degree
Certification / Registration / License
n/a
Work Experience
Typically requires 3 years of experience in revenue cycle operations preferably in scope with health coverage eligibility and followup. Minimum of 1 years in supervisory role managing staff reimbursement and receivables management
Knowledge / Skills / Abilities
Demonstrated leadership skills including project management process improvement problemsolving decision making prioritization delegation team building customer service and conflict resolution.
Strong interpersonal communication and organizational skills.
Strong background and knowledge in both professional and revenue cycle operations/principles preferred.
Strong background and knowledge in program management commercial health plans and regulatory compliance
Experience in executing change and results based upon data analytics.
Selfdirected flexible and ability to handle a high degree of pressure with effective time management
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
This position may require travel therefore will be exposed to weather and road conditions.
Operates all equipment necessary to perform the job.
Exposed to a normal office environment.
Occasionally lifts up to 20lbs
Required Experience:
Manager
Employment Type
Full-Time
