Automotive BDC Call Center Representative
Automotive BDC Call Center Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Whites Auto Mall Nissan
Description of the role:
The Automotive BDC Call Center Representative is responsible for managing incoming and outgoing sales calls in a professional and efficient manner. They will provide outstanding customer service and assist with generating sales leads for the dealership.
Responsibilities:
- Respond to customer inquiries through phone email and online channels in a timely and professional manner
- Engage with customers to understand their needs and provide information about available vehicles
- Set up appointments for vehicle service repairs & maintenance
- Meet or exceed performance goals set by the dealership
- Follow up with potential customers to generate appointments
- Maintain accurate customer records in the CRM system
- Provide outstanding customer service and resolve any issues or concerns
- Adhere to dealerships customer service and communication standards
- Collaborate with parts & service teams to ensure a smooth and efficient customer experience
Requirements:
- Prior experience in a sales or customer service role
- Excellent communication and interpersonal skills
- Strong phone etiquette and active listening skills
- Knowledge of automotive industry and vehicle features
- Ability to work well in a fastpaced environment
- Proficient in using CRM software and Microsoft Office
- High school diploma or equivalent
Benefits:
- Opportunity for commissionbased earnings
- Comprehensive Benefits: Medical dental vision life insurance EAP and 401K with company match
- Paid Vacation Personal Days and Holidays
- Employee Discounts on vehicles parts and service
- Career growth and development opportunities
- White Family Foundation Scholarship Program: Up to $5000 per year for employees children.
About the Company:
Whites Auto Mall is a reputable dealership located in HOPKINSVILLE Kentucky. We are committed to providing exceptional service to our customers and maintaining a positive work environment for our employees. As a familyowned business we value teamwork integrity and continuous improvement.
EEOC Statement:
Whites Auto Mall is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
