Renewals Desk Manager
Renewals Desk Manager
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Job Description
Meet Benevity
Benevity is the way the world does good providing companies (and their employees) with technology to take social action on the issues they care about. Through giving volunteering grantmaking employee resource groups and microactions we help most of the Fortune 100 brands build better cultures and use their power for good. Were also one of the first B Corporations in Canada meaning were as committed to purpose as we are to profits. We have people working all over the world including Canada Spain Switzerland the United Kingdom the United States and more!
Benevity is looking for a passionate driven Manager Renewals Desk with a track record of success managing renewal strategy evolution operations optimization and scale.
The Manager Renewals Desk plays a critical role in optimizing existing client revenue for the Expand teams. This function will be responsible for driving the evolution of Benevitys renewal motion across processes reporting systems and management. This leader will support the expansion sales representatives on contract review quote pricing and order processing.
Examples of challenges to be addressed includes:
- Accelerate improvements for quote generation including process for user based pricing; this will include driving a cross functional effort with product and finance to automate and could include standing up a quote creation resource team
- Comprehensive data and reporting on both current state of renewal contracts and managing to future state targets inclusive of renewal quality metrics across: Multi year renewals Favorable Terms PreNegotiated Price Lift
- Lead and facilitate the analysis and of existing clients to new Pricing and Packaging
If meaningful work where you can have an impact and help clients change the world sounds like an exciting adventure then Benevity is the place for you!
What youll do:
- Lead the Renewals Desk: Establish and manage a dedicated Renewals Desk to streamline and automate the renewal process
- Optimize Renewal Processes: Identify and implement process improvements including automation to increase efficiency and reduce errors
- Enhance Renewal Quality: Ensure consistent application of best practices accurate quoting and adherence to policies and procedures
- Drive Renewal Success: Proactively identify renewal risks implement effective retention strategies and deliver exceptional customer experiences
- Free Up Sales Capacity: Offload routine renewal tasks to the Renewals Desk allowing sales representatives to focus on strategic initiatives and highvalue opportunities
- Collaborate CrossFunctionally: Work closely with sales finance legal and product teams to align on deal structures pricing and contract terms
- Analyze and Report: Monitor key metrics analyze trends and provide insights to inform strategic decisions and improve performance
Specific Responsibilities:
- Deal Structuring: Collaborate with crossfunctional teams to structure complex deals ensuring they are both competitive and aligned with company objectives. Provide guidance on pricing discounts contract length and contractual terms
- Price Modeling: Develop and maintain accurate pricing models to support effective deal structuring and negotiations
- DataDriven Insights: Utilize data analytics to identify trends optimize pricing strategies and inform decisionmaking
- Renewal Timeliness: Oversee the timely generation of quotes and invoices ensuring timely renewals and minimizing revenue leakage
- Sales Support: Act as the primary point of contact for the sales team providing support on pricing quotes contract terms and deal configurations
- CrossFunctional Coordination: Facilitate collaboration between revenue operations finance legal and product teams to ensure alignment and efficient deal
- Policy and Compliance: Ensure adherence to company policies legal requirements and revenue recognition standards. Maintain and update the sales playbook to reflect the latest guidelines
- Reporting and Analysis: Monitor key metrics analyze trends and provide actionable insights to drive continuous improvement
- Training and Enablement: Provide ongoing training and support to the sales team on deal desk processes tools and best practices. Develop and maintain educational materials to enhance their skills and knowledge
What youll bring:
- 3 years experience managing renewals and expansion in a direct expansion role or operational leadership role and 8 years experience in enterprise saas tech commercial role
- Experience in selling within SaaS HR Tech and complex pricing footprint
- Track record of consistently meeting/exceeding sales quotas personally
- Skilled at business planning and diligent at measuring and communicating progress towards the plan identifying roadblocks and coming up with appropriate solutions
- Deep experience in with an analytical mindset is a must
- Bachelors degree; MBA a plus
- Proven experience in managing renewal operations preferably in a SaaS or technology company
- Strong understanding of contract terms pricing models and revenue recognition principles
- Proficiency in Salesforce and other CRM tools
- Excellent analytical skills and ability to interpret complex data
- Strong project management skills with a focus on process improvement and automation
- Excellent communication and interpersonal skills with the ability to collaborate effectively with crossfunctional teams
- A passion for driving operational excellence and a customercentric approach
- Experience with contract lifecycle management (CLM) tools is a plus
Discover your purpose at work
Were not employees were Benevityites. From all locations backgrounds and walks of life who deserve more
Innovative work. Growth opportunities. Caring coworkers. And a chance to do work that fills us with a sense of purpose.
If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where youre valued for who you are and challenged to see who you can become
Its time to join Benevity. Were so excited to meet you.
Where we work
At Benevity we have developed a Community First approach that we design our peoples experience around with goals to build a strong community and culture achieve stellar of our business goals and social mandate and ensure Benevityites thrive. For those who live within a reasonable commuting distance to an office we can split our time working in the office and from home to optimize the opportunities of both with the requirement that we spend at least 50 of the time in the office.
Join a company where DEIB isnt a buzzword
Diversity equity inclusion and belonging are part of Benevitys DNA. Youll see the impact of our massive investment in DEIB daily from our wellsupported employee resources groups to the exceptional diversity on our leadership and tech teams.
We know that diverse backgrounds experiences skills and passions are what move our business and our people forward so were committed to creating a culture of belonging with equal opportunities for everyone to shine.
That starts with a fair and accessible hiring process. If you want to feel seen heard and celebrated you belong at Benevity.
Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to
Required Experience:
Manager
Employment Type
Full Time
