Executive Housekeeper
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Job Description
EOE/AA/Disabled/Veterans
An Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.
What will I be doing
As an Executive Housekeeper you are responsible for overseeing all housekeeping/Laundry operations to deliver an excellent Guest and Member experience. An Executive Housekeeper/Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically you will be responsible for performing the following tasks to the highest standards:
- Oversee housekeeping operations
- Oversee Laundry Operations
- Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
- Operate within departmental budgets through effective stock and cost controls and well managed schedules
- Set departmental targets and objectives work schedules budgets and policies and procedures
- Inspect regularly all fixtures fittings and appliances to ensure compliance to standards and take action as necessary to conform to standard
- Monitor the appearance standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
- Ensure team members have an uptodate knowledge of all room categories and amenities
- Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
- Ensure staffing levels cover business demands
- Ensure ongoing training
- Ensure communication meetings are conducted and postmeeting minutes generated
- Manage staff performance issues in compliance with company policies and procedures
- Recruit manage train and develop the Housekeeping/Laundry team
- Competent in property management systems
- Assist other departments wherever necessary
What are we looking for
An Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
- Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
- A successful track record of managing a large team
- A high school certificate or equivalent
- High level of commercial awareness and cost control capabilities
- Previous experience of managing a department and Profit and Loss account
- Excellent leadership interpersonal and communication skills
- Committed to delivering high levels of customer service
- Ability to work under pressure
- IT proficiency
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Proficiency at an intermediate level with computers and computer programs including Microsoft Office
- Strong organizational budget management and problem solving skills
- Strong communication skills
- A passion for delivering exceptional levels of guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Familiar with Property Management Systems
Leaders involved in the preopening of a hotel need a mix of technical expertise operational knowhow strategic thinking and leadership skills to ensure the property launches successfully. Here are the key required skills:
1. Project Management
Ability to manage timelines budgets and resources effectively.
Overseeing preopening activities like construction procurement and vendor coordination.
Ensuring compliance with deadlines and regulatory requirements.
2. Strategic Planning
Developing and implementing a detailed preopening roadmap.
Setting priorities identifying critical tasks and anticipating potential challenges.
Creating operational workflows and systems before the opening.
3. Operational Expertise
Understanding all hotel departments including housekeeping front office food & beverage and engineering.
Ensuring operational readiness and team training before opening day.
Coordinating with various stakeholders to meet brand standards.
4. Team Leadership and Development
Hiring onboarding and training staff for various departments.
Inspiring and motivating the preopening team to stay focused and aligned with goals.
Promoting collaboration and addressing staff concerns during highpressure times.
5. Budgeting and Financial Management
Managing preopening budgets for staffing marketing and procurement.
Analyzing forecasts to ensure the hotels financial health postopening.
Negotiating vendor contracts and overseeing cost control.
6. Brand Knowledge and Standards Implementation
Deep understanding of the hotels brand standards and values.
Ensuring consistency in design service and operational practices.
Implementing quality assurance processes aligned with the brand.
7. Crisis Management and ProblemSolving
Quickly addressing unexpected challenges during construction staffing or equipment setup.
Maintaining calm and finding solutions under tight deadlines.
Managing risks and ensuring safety compliance.
8. Attention to Detail
Overseeing the final stages of construction design and furnishing to ensure perfection.
Ensuring operational processes and service standards are fully ready for the opening.
9. Communication and Stakeholder Management
Keeping all stakeholders including owners investors and the management company updated on progress.
Maintaining transparent communication with the team and external partners.
Acting as the face of the project during preopening press and community events.
10. Adaptability and Resilience
Flexibility to adapt plans when unforeseen challenges arise.
Maintaining focus under highpressure and fastpaced conditions.
Balancing longterm goals with immediate preopening demands.
Successful leaders in hotel preopenings must also possess a customercentric mindset ensuring the guest experience is the primary focus from day one.
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Employment Type
Full-Time
