Repair Vendor Manager - EU After Market Services AMS Amazon
Repair Vendor Manager - EU After Market Services AMS Amazon
Posted on :
30-04-2025
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1 Vacancy
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Job Description
Are you passionate about extending product lifecycles through innovative repair solutions Join our mission to revolutionize customer service and create a more sustainable future in retail!
This is an opportunity to join EU After Market Services (AMS) on its three zero mission to reduce returns (Zero Defects for Customers) to maximize reuse and recovery (Zero Cost of Returns) and improve the sustainability of returns (Zero Waste). As a Repair Vendor Manager youll be instrumental in building and managing our network of repair service providers across Europe. Youll drive operational excellence quality standards and cost efficiency while ensuring customer satisfaction through timely highquality repairs.
Working in our fastpaced startuplike environment within Amazon your impact as a Repair Vendor Manager will be farreaching and meaningful. Youll drive excellence in customer satisfaction by ensuring our repair network delivers highquality reliable repairs that meet our exacting standards. Through your leadership in operational efficiency and cost optimization youll help transform our repair ecosystem while maintaining the highest quality benchmarks.
Your role will be instrumental in advancing our sustainability initiatives by extending product lifecycles through effective repairs directly contributing to our zerowaste goals. Youll also be at the forefront of innovation implementing new repair processes and technologies that set industry standards. By optimizing our repair networks performance and developing strong vendor partnerships youll help create a more sustainable and efficient aftermarket service model that benefits both our customers and the environment.
Join us in building the future of sustainable retail through innovative repair solutions. Your role will be crucial in transforming how we approach product repairs and customer service in the ecommerce industry.
Key job responsibilities
Key Responsibilities:
Manage strategic relationships with repair service providers
Optimize repair network performance and capacity
Drive quality improvements and reduce repair cycle time
Implement standardized repair processes across vendors
Monitor and analyze vendor KPIs including quality turnaround times and cost metrics
Lead vendor onboarding and development initiatives
Collaborate with crossfunctional teams (Quality Operations Tech Finance)
Contribute to repair strategy development and
Qualifications:
3 years experience in vendor/repair service management
Strong technical understanding of consumer electronics repair
Proven track record in operational excellence and quality management
Excellence in data analysis and performance optimization
Enhanced relationship management and communication skills
Experience in managing complex service partnerships
Ability to thrive in a fastpaced metricdriven environment
Knowledge of Reverse Logistics and Operations
Knowledge of German Spanish French Italian Polish or Slovak is a plus
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
This is an opportunity to join EU After Market Services (AMS) on its three zero mission to reduce returns (Zero Defects for Customers) to maximize reuse and recovery (Zero Cost of Returns) and improve the sustainability of returns (Zero Waste). As a Repair Vendor Manager youll be instrumental in building and managing our network of repair service providers across Europe. Youll drive operational excellence quality standards and cost efficiency while ensuring customer satisfaction through timely highquality repairs.
Working in our fastpaced startuplike environment within Amazon your impact as a Repair Vendor Manager will be farreaching and meaningful. Youll drive excellence in customer satisfaction by ensuring our repair network delivers highquality reliable repairs that meet our exacting standards. Through your leadership in operational efficiency and cost optimization youll help transform our repair ecosystem while maintaining the highest quality benchmarks.
Your role will be instrumental in advancing our sustainability initiatives by extending product lifecycles through effective repairs directly contributing to our zerowaste goals. Youll also be at the forefront of innovation implementing new repair processes and technologies that set industry standards. By optimizing our repair networks performance and developing strong vendor partnerships youll help create a more sustainable and efficient aftermarket service model that benefits both our customers and the environment.
Join us in building the future of sustainable retail through innovative repair solutions. Your role will be crucial in transforming how we approach product repairs and customer service in the ecommerce industry.
Key job responsibilities
Key Responsibilities:
Manage strategic relationships with repair service providers
Optimize repair network performance and capacity
Drive quality improvements and reduce repair cycle time
Implement standardized repair processes across vendors
Monitor and analyze vendor KPIs including quality turnaround times and cost metrics
Lead vendor onboarding and development initiatives
Collaborate with crossfunctional teams (Quality Operations Tech Finance)
Contribute to repair strategy development and
Qualifications:
3 years experience in vendor/repair service management
Strong technical understanding of consumer electronics repair
Proven track record in operational excellence and quality management
Excellence in data analysis and performance optimization
Enhanced relationship management and communication skills
Experience in managing complex service partnerships
Ability to thrive in a fastpaced metricdriven environment
Knowledge of Reverse Logistics and Operations
Knowledge of German Spanish French Italian Polish or Slovak is a plus
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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