Dental Practice Manager
Dental Practice Manager
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Job Description
Tend is rewriting the playbook of modern dentistry by building a company around the patient and the provider. We believe that with the power of technology a hospitalitydriven mindset and a top tier clinical team we can make going to the dentist something to look forward to. Our vision is to transform the dental experience into one that is empowering human and personalized.
Since launching in 2019 we have provided exceptional care to over 100000 patients across five major cities: New York Washington DC Boston Atlanta and Nashville. With thousands of fivestar reviews Tend has become one of the countrys toprated and indemand dental practices with over 650 team members to support this mission. Were continuing to grow quickly and looking for the best of the best to come join our team.Studio Manager Kendall Square Studio
5 Broad Canal Way Cambridge MA
Tend is where dentistry meets hospitality and where clinical excellence and a peoplefirst mindset come together to redefine the patient experience. Were looking for a Studio Manager who will be the heartbeat of our Kendall Square studio someone passionate about building a positive culture developing toptier teams and driving operational excellence revenue growth and studio performance.
If you are energized by leadership passionate about delivering bestinclass member care and motivated by building and growing a successful business you may be the perfect fit to lead our location in East Cambridge!
What Youll Do
Lead and Inspire: Build a studio culture rooted in collaboration positivity and performance. Foster a peoplefirst environment where team members feel empowered supported and excited to deliver amazing care.
Operational Leadership: Manage the daytoday operations of a highvolume studio. Ensure excellence across staffing scheduling inventory management compliance and member experience.
Drive Revenue Sales and Production: Partner with clinical leadership to achieve (and exceed) monthly revenue and production goals. Motivate the team through clear expectations ongoing coaching and recognition of achievements.
Champion the Member Experience: Create an environment where every Tend member feels welcomed cared for and delighted ensuring a bestinclass experience from checkin to checkout.
Develop Your Team: Hire onboard train and coach a team of 20 clinical and nonclinical professionals. Conduct regular feedback sessions performance reviews and foster career growth.
Collaborate CrossFunctionally: Work closely with central operations talent marketing and other support teams to drive success at the studio level.
Track Performance Metrics: Own studio KPIs forecast needs analyze trends and continuously identify opportunities for improvement.
About You
Bachelors Degree preferred (or equivalent experience).
2 years leading operational teams of 15 employees in healthcare hospitality or a related servicedriven industry.
5 years of management or operations experience strongly preferred.
Proven track record of driving sales hitting revenue targets and optimizing production.
Financially savvy comfortable managing budgets and identifying levers for business growth.
Exceptional communication skills equally comfortable motivating a team or resolving member concerns.
Handson leadership style with a high sense of urgency and a proactive solutionoriented mindset.
Strong technology skills able to navigate scheduling systems reporting dashboards and Dentrix Ascend with ease.
Excited to build grow and lead in a fastpaced entrepreneurial environment.
Studio Location and Hours
Kendall Square Studio 5 Broad Canal Way Cambridge MA 02142
Studio Operating Hours:
Monday/Thursday/Friday: 8:00 AM 5:00 PM
Tuesday/Wednesday: 7:00 AM 7:00 PM
Saturday: 8:00 AM 3:00 PM
Shifts:
M/Th/F: 7:30 AM4:00 PM or 9:00 AM5:30 PM
Tu/W: 6:30 AM3:00 PM or 11:00 AM7:30 PM
Sat: 7:30 AM3:30 PM
Compensation and Benefits
Competitive Base Salary
Quarterly Bonus Opportunity based on studio performance EBITA and member satisfaction metrics.
Comprehensive Health Benefits:
Medical Dental and Vision coverage (with Tend covering 5180 of premiums).
Dental Wellness Program with up to $1000 in annual reimbursement for instudio services.
Telemedicine gym discounts and health advocate services.
401(k) Retirement Plan:
4 company match 100 of the first 3 contributed 50 of the next 2.
Paid Time Off:
15 days PTO in your first year increasing with tenure.
7 companypaid holidays.
Life AD&D ShortTerm Disability and LongTerm Disability Insurance employee paid with discounted rates.
Supplementary Benefits: Accident Hospital Indemnity and Critical Illness coverage available.
Commuter Benefits: Pretax transit and parking options.
Employee Assistance Program and Personal Health Advocate services at no cost to you.
Growth and Development: Career pathing and learning opportunities within a fastgrowing organization.
Why Tend
At Tend youll be part of something bigger: a team thats committed to transforming dental care for the better.
Our values Tend to Others Be Brave Enough to Lead Savor the Ride Embrace Our Differences and Rooted in Growth arent just words on a wall; they guide everything we do.
We believe in taking care of our members and our team fostering an environment where kindness innovation and growth are celebrated.
Come build the future of dentistry with us and have a little fun along the way.
The Tend Difference
Required Experience:
Manager
Employment Type
Full Time
