drjobs Customer Experience Specialist - Menopause

Customer Experience Specialist - Menopause

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1 Vacancy
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Job Location drjobs

London - UK

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job description

Were looking for a customer experience specialist to join our female health team. Were expanding a service which supports women through perimenopause and menopause. We want to provide the best service to women going through this journey and we need proactive individuals ready to support patients on all aspects outside of their clinical appointments.

Menopause is a new area of the business that were all incredibly excited about. Our Menopause category operates under the brand Menopause Care led by the founder Dr Naomi Potter. Dr Potter has built a strong organic brand which we want to develop with this service.

We are looking for someone who is passionate about creating an excellent patient service experience where patients feel supported on all aspects outside of clinical appointments. Youll be the first person our patients speak to and youll advocate their voice throughout the company. Youre someone who makes things happen despite ambiguity and can calmly handle periods of breakneck scaling and moments of chaos. You have a passion for solving real patient problems as well as design and innovation.

RESPONSIBILITIES

Job requirements

Salary & Benefits:

ABOUT MENOPAUSE CARE

Menopause Care was founded by Dr Naomi Potter Coauthor of Menopausing with Davina McCall which won the British Book Award Prize last year. Manual and Menopause Care joined forces earlier this year with a vision to provide the best menopause treatment and support for women in the UK and beyond. She leads an exemplary team of doctors allied health professionals and admin who are dedicated to providing the best for their patients.

Websites:

MANUAL

MANUAL delivers healthcare at scale thanks to its comprehensive digital clinic. Our ambition is to extend the healthy years of lives for a large part of the population in the UK Brazil and beyond focusing on lifeimpeding conditions like hormonal imbalance obesity and hair loss.

MANUAL has steadily grown since inception and is now serving 500k patients across 2 geographies. We are centralising the diagnosis custom medications doctor specialist services behavioural change and fully vertically integrated management of the treatment journey under one roof and consumer brand.

Were destigmatising how people approach their health by offering easy access to diagnostics a holistic range of treatments ongoing care and medical advice as well as a community to help proactively improve ones health and wellbeing. A place that didnt exist until now.

Innovating on healthcare delivery MANUAL provides patients with engaging treatment plans generating superior clinical outcomes: 90 of patients see an improvement in their Quality of Life (QoL) within 6 months. Our ambition is to extend the healthy years of lifespan for a big part of the population in the UK Brazil and beyond

After a $30 million Series A round we are on a mission to build one of the most impactful teams in the healthcare space. We are looking for incredibly ambitious entrepreneurial driven and fun people to join us as we accelerate our growth and expansion. This is an exciting time to join the UKs fastestgrowing healthtech and help supercharge our mission.

Websites:

EMPLOYMENT OPPORTUNITY

Menwell Limited trading as MANUAL is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of gender and gender reassignment age disability race religion or belief sex and sexual orientation pregnancy and maternity marriage and civil partnership. We base all our employment decisions on merit job requirements and business needs. This applies to all decisions related to hiring training remuneration promotion and discipline.

We believe that a diverse and inclusive workforce is essential to our success. We are committed to creating an environment where everyone feels welcomed valued and respected regardless of their background identity or beliefs. We believe that Inclusion Diversity Equity and Accessibility (IDEA) is essential to our ability to offer the best possible health outcomes to our patients and customers.


Required Experience:

Unclear Seniority

Employment Type

Full-Time

About Company

15 employees
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