Customer Service Rep - HRIS Specialist

AllianceHCM in The Woodlands TX is calling all technologypassionate HR professionals to apply to join our team as a fulltime Customer Service Rep HRIS Specialist!

WHY YOU SHOULD JOIN OUR TEAM

We are an industryleading technology company that looks out for its employees. We pay our Customer Service Rep HRIS Specialists a competitive salary. Our team also enjoys amazing benefits and perks including 100 paid for medical dental vision longterm disability life insurance a 401(k) with company match profit sharing a rewards and recognition program professional development and team building activities. Plus we make it easy to apply for this customer service representative position with our initial quick mobileoptimized application. If we have your attention please continue reading!

ABOUT ALLIANCEHCM

Alliance aims to be the largest independent human capital management (HCM) company in the United States by providing the most advanced technology to customers through our proprietary single database cloudbased software. We help small to mediumsized businesses manage their payroll HR benefits onboarding offboarding and everything in between. As the second largest privately held payroll company in the U.S. our goal is to constantly innovate and create bestinclass HCM solutions.

At Alliance our employees enjoy more than rewarding work and competitive compensation. By joining us you become part of a team that supports and celebrates your success. We encourage everyone to push the boundaries of whats possible and test new ideas. As part of our human resources team youll go as far as you want and have fun doing it.

ARE YOU A GOOD FIT

Ask yourself: Do you enjoy helping people Are you passionate about technology and always eager to learn more Do you have excellent verbal and written communication skills Can you balance several tasks and continually hit required deadlines Do you want to work with a software company that values its employees If so please consider applying for this Customer Service Rep HRIS Specialist position today!

YOUR LIFE AS A CUSTOMER SERVICE REP HRIS SPECIALIST

This fulltime human resources position typically works the day shift with some scheduling flexibility depending on the workload.

As a Customer Service Rep HRIS Specialist youre responsible for assisting clients with specialized reporting and data management as well as escalating client issues regarding our services. You manage client requests through our case ticketing system and communicate with management about meeting or changing deadlines. To provide timely and accurate solutions you promptly troubleshoot client questions and engage with other team members as needed to ensure all client case tickets are resolved.

Additionally you verify the accuracy of all client and employee data prior to the first live payroll when working with the implementation conversion team. Using your exceptional customer service skills you maintain constant communication with clients over the phone and through email to ensure theyre satisfied with our services. You enjoy having a job that uses your vast human resources expertise to keep our company going strong!

WHAT WE NEED FROM YOU

• Knowledge of benefits payroll human resources timekeeping general ledger SQL or report writing
• Proficiency with Microsoft Office products including Excel and Word
• Strong focus on customer satisfaction

A college degree in human resources technology or a related field is preferred but multiple factors will be taken into consideration. We are looking for a driven individual with exceptional organizational skills and a cando attitude. If you can meet these requirements and perform this Customer Service Rep HRIS Specialist job as described above we would be happy to have you as part of our human resources team!

Location: 77381

Required Experience:

Unclear Seniority