Manager Youth Housing Services

WELCOME TO YOUR CENTER!

Established as a community nonprofit in 1972 The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and wellbeing of the lesbian gay bisexual queer transgender nonbinary immigrant and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed valued and supported. As the beacon for our regional LGBTQ community we actively recommit to being a more vibrant bold innovative safe and modern center each day than the day before. The Center is sexpositive and provides advocacy and critical health and social support services to support our community members through all stages of life focusing on our deeply held values of equity social justice and clientcentered traumainformed care. The Center currently has over 75 staff working at five facilities across San Diego County.

POSITION SUMMARY

The Youth Housing Services Manager is responsible for oversight of The Centers Housing Our Youth and Youth Homelessness Demonstration Program services to youth ages 1824 who are currently experiencing homelessness or are at risk of homelessness. The Managers responsibilities include but are not limited to managing the activities of the program providing direction to staff to ensure that program services and processes meet client needs and contract expectations. The manager champions a collaborative approach to service delivery that is traumainformed and goaloriented to resolve the housing instability of program participants. The position reports directly to the Director of Youth Housing Services and provides direct supervision to 34 staff members.

PRIMARY RESPONSIBILITIES:

Team Development and Oversight:

• Provides direct supervision and support to program staff.
• Oversee and support the implementation of program activities.
• Collaborates with the people and culture team and initiates the hiring process of HOY and YHDP staff leads interviews and is involved in the hiring decisions of selected candidates.
• Provides staff development support mentoring onboarding and training.
• Develop work plans in collaboration with direct reports.
• Supports staff with adhering to harm reduction strategies crisis intervention techniques and motivational interviewing practices.
• Supports staff through crisis and highstress situations while prioritizing the safety of all involved.
• Serves as a mentor to staff in attaining personal and professional goals by embodying The Centers core values of dignity inclusion compassion respect equity and equality.

Program Management and Administration:

• Collaborate with the director to ensure that program expenditures are in line with funder requirements and budgets are amended as needed to achieve a full expenditure.
• Develops and maintains collaborative relationships with partnering agencies stakeholders and other service providers.
• Completes and submits program reports.
• Ensure that program documentation is timely accurate complete and adheres to HIPAA privacy standards.
• Tracks and analyzes program outcomes and guides program activities to ensure contract compliance.
• Collaborates with the quality assurance team to ensure that program data is captured and retained in case management software.
• Review participant program documentation to ensure timely completion quality and completeness.

Required Qualifications:

• Education and/or Experience: 2 years of experience providing case management housing navigation and/or wraparound services to youth ages 1824 years old experiencing homelessness or at risk of homelessness. 1 year of experience providing staff supervision and support.
• Language Skills: Fluency in English is required.
• Computer/Office Equipment Skills: Must be comfortable working in PC/Windowsbased environments.
• Other Qualifications:
  • Experience managing crises and implementing crisis interventions.
  • Demonstrated ability to manage multiple tasks with shifting priorities.
  • Must demonstrate competence in working with diverse populations. Those with lived experience as a member of a historically underserved community (i.e. lowincome communities of color LGBTQ communities immigrant communities etc. are strongly encouraged to apply.
  • Must demonstrate competence in motivational interviewing traumainformed care and harm reduction practices.
  • Reliable transportation a valid drivers license and auto insurance.

preferred QUALIFICATIONS:

• Education: Bachelors degree in a social servicerelated field.
• Professional Experience: 3 or more years of experience providing case management housing navigation and/or wraparound services to people experiencing homelessness or at risk of homelessness. 2 or more years of experience providing staff supervision and support.
• Computer/Office Equipment Skills: Working knowledge of Homeless Management Information Software (Clarity HMIS) and Case Management Software (Apricot)
• Other Qualifications: Knowledgeable about current issues related
• Language Skills: Fluency in Spanish. to the LGBTQIA community and people experiencing homelessness.

WORK LOCATION:

• Onsite inoffice and in the field as needed
• Office in the East Village community in the City of San Diego

COMPENSATION & BENEFITS:

• Compensation: The pay range for this position is $26.67 $28.72/hour and is commensurate with experience. This is a FullTime Regular NonExempt position.
• Benefits: The CENTER offers a robust benefits package inclusive of Competitive Pay Scales 401(k) Retirement Plan (with company match) Full Medical Dental Vision and Chiropractic Health Coverage OutofPocket Optional Coverage for Spouses Domestic Partners and Dependent Children Fulltime and PartTime Schedules Generous Vacation and Holiday Benefits Professional Training & Development Experiences Opportunities for Promotion & Advancement

Equal Opportunity Employer

The San Diego LGBTQ Community Center is an equal opportunity employer to all regardless of age ancestry color disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.

Required Experience:

Manager