Spa Director
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Job Description
What are we looking for
A Spa Director serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
- Management experience within the spa industry
- Ability to meet financial targets
- Ability to work under pressure
- Excellent grooming standards
- Willingness to develop team members and self
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: :
- Knowledge of the local market
- Relevant qualifications
Leaders involved in the preopening of a hotel need a mix of technical expertise operational knowhow strategic thinking and leadership skills to ensure the property launches successfully. Here are the key required skills:
1. Project Management
Ability to manage timelines budgets and resources effectively.
Overseeing preopening activities like construction procurement and vendor coordination.
Ensuring compliance with deadlines and regulatory requirements.
2. Strategic Planning
Developing and implementing a detailed preopening roadmap.
Setting priorities identifying critical tasks and anticipating potential challenges.
Creating operational workflows and systems before the opening.
3. Operational Expertise
Understanding all hotel departments including housekeeping front office food & beverage and engineering.
Ensuring operational readiness and team training before opening day.
Coordinating with various stakeholders to meet brand standards.
4. Team Leadership and Development
Hiring onboarding and training staff for various departments.
Inspiring and motivating the preopening team to stay focused and aligned with goals.
Promoting collaboration and addressing staff concerns during highpressure times.
5. Budgeting and Financial Management
Managing preopening budgets for staffing marketing and procurement.
Analyzing forecasts to ensure the hotels financial health postopening.
Negotiating vendor contracts and overseeing cost control.
6. Brand Knowledge and Standards Implementation
Deep understanding of the hotels brand standards and values.
Ensuring consistency in design service and operational practices.
Implementing quality assurance processes aligned with the brand.
7. Crisis Management and ProblemSolving
Quickly addressing unexpected challenges during construction staffing or equipment setup.
Maintaining calm and finding solutions under tight deadlines.
Managing risks and ensuring safety compliance.
8. Attention to Detail
Overseeing the final stages of construction design and furnishing to ensure perfection.
Ensuring operational processes and service standards are fully ready for the opening.
9. Communication and Stakeholder Management
Keeping all stakeholders including owners investors and the management company updated on progress.
Maintaining transparent communication with the team and external partners.
Acting as the face of the project during preopening press and community events.
10. Adaptability and Resilience
Flexibility to adapt plans when unforeseen challenges arise.
Maintaining focus under highpressure and fastpaced conditions.
Balancing longterm goals with immediate preopening demands.
Successful leaders in hotel preopenings must also possess a customercentric mindset ensuring the guest experience is the primary focus from day one.
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
A Spa Director is ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience while managing annual revenue targets.
What will I be doing
As a Spa Director you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Spa Director will also be required to achieve revenue targets and manage customer feedback. Specifically you will be responsible for performing the following tasks to the highest standards:
- Manage overall operations of the spa
- Manage and carry out procedures have current knowledge of treatments and ensure all treatments comply with current legislation and company standards
- Ensure client experience is proficient including bookings payments and consultation cards
- Managing spa team members and beauty therapists to ensure high motivation provision of high quality service and ongoing development
- Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitnessbased schemes
- Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement
- Manage customer feedback effectively to ensure continuous service and programme improvement
- Instill brand values and standards to maintain quality on a daily basis
- Liaise with other hotel departments
- Ensure customers and guests receive friendly and consistent personalised service from all team members
- Respond to audits to ensure continual improvement is achieved
- Maintain awareness of department security related to cash stock and equipment and ensure all department procedures are followed
- Ensure health safety and COSHH regulations are complied with and club rules are observed by members clients and guests
Required Experience:
Director
Employment Type
Full-Time
