Technical Account Manager

JOB DESCRIPTION

Symphony is seeking a Technical Account Manager (TAM) to maintain and grow Symphony implementations with enterprise accounts. Technical Account Managers work in close alignment with Symphony Sales Account Management Product Management Support Customer Success and Engineering teams to ensure Symphonys product and service meet clients expectations.

As the trusted technical Advisor to Symphony customers the TAM is responsible for the health & growth of Symphony technology and integrations within their book of business serving as well as point of contact for technical service issues. The TAM is accountable for developing and reinforcing strong and effective client relationships particularly with key partners and decision makers.

RESPONSIBILITIES

• Discuss product architecture compliance security and risk with stakeholders. Coordinate internally for support on these topics
• Take ownership of all technical and product initiatives for designated accounts. Work together with Sales to ensure retention and increase penetration of enterprise accounts.
• Work in tandem with Account Managers to map out account structure identify decision makers and establish touch points for technical operations
• Partner with the Sales on presales opportunities
• Gather product requirements and advocate for customer requirements within Symphony. Work closely with product teams to provide product roadmap updates to customers.
• Develop a comprehensive understanding of the customer environment and operational constraints. Ensure that any customer configurations are documented and part of the product development lifecycle
• Work with assigned accounts to establish a welldefined IT and business process for cloud and onprem deployments. Coordinate gotomarket for new product features to ensure the best customer experience
• Provide detailed review of technical operations performance of account metrics and service disruptions to management team and customer
• Assist Support Engineers in troubleshooting technical issues and service outages for assigned accounts. Responsible for escalation to Symphony senior management to ensure timely resolution of service outages

REQUIRED QUALIFICATIONS

• Deep understanding of the following topics/technologies is required
• Networking: Firewalls Proxies Load balancers and similar equipment
• SSL/TLS Certificates/PKI Encryption algorithms Security & Compliance concerns and constraints in Financial Institutions advantage
• Cloud technology/services (AWS/GCP) containerization/orchestration/CICD etc.
• Cloud applications architecture
• Basic understanding of application development and interns some development experience ability to code for POCs (example or preferred languages: Python Java script Java .Net)
• Basic understanding of desktop related tech (OS Microsoft security policies Software distribution) Mobile Device Management
• 7 years proven experience as a TAM Solutions Architect or Sales Engineer
• Outstanding interpersonal skills. Ability to engage C level decision makers on product and technology
• Be able to present both the business and technical aspects of existing and future Symphony products to prospects
• Ideal candidate must be selfmotivated and develop a deep understanding of Symphony product and technical stack
• Organized and analytical. Able to distill sophisticated and ambiguous requirements into clear results
• Bachelors Degree in Computer Science Math or related field required or equivalent work experience

Compensation:

• Competitive Salary
• Sales Commission Plan
• Benefits and Perks vary based on location.

Benefits and Perks:

• Regional specific competitive benefits
• Build your own Benefits (BYOB) perk
• Many other fun and exciting benefits and activities!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment.