Service Department Receptionist
Service Department Receptionist
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1 Vacancy
Job Description
About Us: At J.B.A. Automotive we believe in creating a welcoming and customerfriendly atmosphere. Our family has been serving Glen Burnie and surrounding areas since 1976 and weve grown alongside it. Weve added to our family with J.B.A. Infiniti J.B.A. Collision Center and recently opening our brandnew Kia Gallery Facility in 2023.
As a leading Maryland dealer we offer a wide selection of vehicles and exceptional service. Our stateoftheart facilities and factorytrained technicians ensure topnotch care for our customers.
Our mission is simple: take good care of our customers and employees. This philosophy has allowed us to grow and give back donating over $1 million to local causes. Join our community at J.B.A. where we value excellence community and making a positive impact.
Job Summary:The service department receptionist is responsible for providing exceptional customer service and administrative support within the service department. The role includes answering a multiline phone system interacting with customers and aiding in the success of the guests of the dealership and service department. It also involves greeting customers scheduling appointments managing service records moving vehicles when needed and ensuring smooth communication between customers and the service advisors. This role is Monday through Friday 8:00 am 5:00 pm with an hour for lunch.
Compensation:
- Competitive pay based on experience 16.00 19.00 per hour)
- Family owned and operated
- Health dental and vision insurance (single or family)
- Life and AD&D insurance (single and spouse or child)
- Disability cancer critical illness and other insurances through American Fidelity
- Competitive PTO that renews annually!
- Holidays
- 401(k) with a company matchwaiting period applies
- Employee discounts on vehicles and services
- Weekends off
- Overtime eligible with employers discretion
Responsibilities(include but are not limited to):
- Answer incoming phone calls professionally and happily.
- Perform data entry.
- Handle special projects as assigned.
- Greet and assist customers in a friendly and professional manner.
- Schedule service appointments and manage the service calendar.
- Maintain and update customer service records and files.
- Communicate effectively with service technicians to relay customer concerns and service requests.
- Moves and parks customers vehicles as needed.
- Respond to emails and handle customer inquiries promptly.
- Process payments and handle billing inquiries.
- Ensure the reception area is clean organized and welcoming.
Qualifications:
- High school diploma or equivalent.
- Excellent customer service and communication skills.
- Strong organizational and multitasking abilities.
- Basic computer skills including familiarity with scheduling and billing software. Reynolds and Reynolds experience is a plus.
- Previous experience in a customer service or administrative role is preferred.
- Dealership experience is not required but preferred.
Preferred Skills:
- Cash Handling Experience
- Good understanding of basic mathematical concepts
- Data Entry
- Microsoft Office experience
- Switchboard/multiline phone system
- Ability to multitask
- Selfstarter with good problemsolving skills.
- Ability to work independently or with a team.
- Possess strong communication skills both written and verbal.
- Maintains a professional appearance and neat work area.
Work Environment:
- Fastpaced service department environment.
- Regular interaction with customers service technicians and other staff members.
- May require standing for extended periods walking to and from the lot parking cars and occasional lifting of light office supplies.
Pay is commensurate with experience.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Employment Type
Full-Time
