Product Manager II Seller Experience
Product Manager II Seller Experience
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Job Description
At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.
Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.
Who We Are
TCGplayer now a part of eBay connects hobbyists and hobby businesses. We relentlessly pursue customerfocused innovations to provide the most compelling destination and tools for collectible card game enthusiasts and professional sellers. Were dedicated to serving the global collectible community millions of buyers and tens of thousands of retailers representing a $25B hobby market.
As a Product Manager you will leverage your experience and track record of success to serve as a thought leader and driving force for one of TCGplayers critical strategic initiatives: our In Store and Point of Sale products. In this role youll intersect customer needs with our business goals and align crossdepartmental teams to deliver features that enhance the quality of life for TCGplayers sellers.
You will join a dynamic and fastpaced environment to design implement and evaluate initiatives that enhance our customers lives. Our team prides itself on a culture that fosters camaraderie embraces diversity and exudes passion. If you like delighting customers across the collectibles community and can clearly and persuasively articulate why something must get done this is the job for you.
You dont have to be a hobbyist or gamer to love working at TCGplayer but you should be comfortable embracing (and amplifying! our commitment to making hobbies and games accessible fun and rewarding for everyone.
Essential Functions
As a Product Manager on the Seller Experience team you will
Optimize core product experience for our sellers by developing tools and services that enable in store transactions including point of sale services.
Partner with crossfunctional teams of developers marketing design operations and sales professionals to launch optimize and innovate on TCGplayers seller tools for point of sale and in store services.
Define and drive the product vision and strategy measuring and achieving ambitious goals while effectively navigating challenges and temporary setbacks.
Develop software product definitions from initial value propositions and use cases to individual features and workflows.
Oversee and manage planning and delivery of the project by managing timelines resources stakeholder alignment managing risk and escalating if needed
Communicate the goals and guide the delivery of product solutions including defining roadmaps managing backlogs setting milestones and overseeing gotomarket plans.
Secondary Functions
Youll also contribute to TCGplayers professional culture and values.
Communicate priorities processes and outcomes while gathering feedback and new ideas from your customers and teammates.
Ruthlessly simplify prioritize and sequence competing opportunities to deliver the most value in the shortest time frame.
Develop and refine TCGplayers product management practices processes and standards in a growthstage organization.
Develop competitive and costeffective product strategies that address the evolving needs of both our domestic and international customers.
Identify and prioritize customer needs through direct customer engagement qualitative research and datadriven statistical analysis.
Competency (Knowledge Skills and Abilities)
7 years of product management experience including subject matter expertise in B2B products and services both within the United States and internationally.
Handson experience managing SaaS and instore products especially those related to point of sale and requiring API integrations.
Demonstrated experience in launching and driving iterative enhancements in the pointofsale space.
Ability to coach and guide crossfunctional teams in a collaborative environment influencing outcomes without supervisory authority.
Capability to manage all aspects of project organization and coordination while leveraging support as needed for optimal .
Effectively participate in technical discussions and collaborate with design engineering and operations teams.
Excellent written and verbal communication skills with the ability to convey complex technical concepts to diverse audiences.
Ability to challenge conventional thinking and gain stakeholder buyin to implement new ideas to improve business results.
Establish and define programs goals key phases and RAID framework while anticipating addressing and communicating programlevel issues changes and resolutions to drive successful program outcomes.
Ability to define user stories epics experiential goals and behavioral success requirements to ensure effective and clear product development process.
Lead discussions with diverse and sometimes conflicting points of view fostering alignment to reach influence and guide them to decisions and finality.
Assess evaluate document and socialize programlevel customer needs value propositions and user journeys effectively balancing and prioritizing competing user needs / values.
Required Qualifications
Demonstrated success as a product manager or similar role working with instore products with a focus on point of sale.
Expertise at customer operations and research and past examples of creating new customer value based on said research.
Strong problemsolving skills and willingness to roll up your sleeves to get the job done.
Preferred Qualifications
A deep love of the hobby gaming or collectibles space
Solid technical or design background with handson experience in design thinking agile software development and mobile/web technologies
MBA or MS/MA degree in Operations Computer Science Engineering Finance or a related field
Product Owner Product Manager or Scrum Master certification
Please see the Talent Privacy Noticefor information regarding how eBay handles your personal data collected when you use the TCGplayer Careers website or apply for a job with TCGplayer.
TCGplayer a subsidiary company of eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBays commitment to ensuring digital accessibility for people with disabilities.
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Required Experience:
IC
Employment Type
Full-Time
