Team Manager
Team Manager
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Job Description
Job Description
Team Manager
Milton Keynes
Full time rotational shifts 8:3016:30 / 9:00 17:00 / 9:30 18:00 / 10:30 19:00 1 in 3 Saturdays with time given back in the week
45000 DOE
Our market leading client are looking for an inspiring Team Manager to lead one of their internal contact centre teams. Youll be a natural motivator who thrives on supporting others driving performance and delivering excellent customer service.
This is more than just a management roleyoull be shaping the future of the customer experience leading with empathy and helping your team thrive in a fastpaced techdriven environment.
Key Duties:
- Build a highperforming motivated team culture where collaboration development and success go handinhand.
- Oversee daytoday performance meet KPIs and ensure exceptional service delivery.
- Support your teams growth through regular feedback mentoring and tailored development plans.
- Monitor team outcomes provide actionable insights and celebrate wins.
- Create a positive inclusive work environment where everyone feels heard valued and empowered.
- Use MI and performance data to identify opportunities refine processes and enhance customer outcomes.
- Champion clear open communication and ensure alignment across your team.
The Ideal Candidate:
- Youre a confident valuesdriven leader who genuinely cares about your team and takes pride in delivering exceptional customer service. A proven ability to lead and develop successful teams.
- Youre excited by the idea of making a real impacton your team your customers and the wider business.
- Passionate about delivering highquality service and exceeding customer expectations.
- Strong understanding of contact centre operations (insurance experience is a desirable).
- Calm under pressure empathetic and a great communicator.
- Proactive in identifying challenges and delivering smart practical solutions.
Required Experience:
Manager
Employment Type
Full-Time
