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Box Office Attendant

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1 Vacancy
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Job Location drjobs

Sydney - Australia

Monthly Salary drjobs

$ 31 - 31

Vacancy

1 Vacancy

Job Description

Box Office Attendant

Casual Position

Hourly Rate: $31.84 per hour (inclusive of casual loading) plus superannuation and penalty rates when applicable

OPPORTUNITY

The Carriageworks Box Office team plays a significant part in ensuring each visit is a memorable one. The role is part of a dynamic and customer orientated frontline team dedicated to providing an exceptional and indiscriminate visitor experience. Reporting to the Ticketing and CRM Manager and the Ticketing Coordinator Box Office team members are responsible for delivering outstanding customer experience outcomes.

KEY RESPONSIBILITIES/DAY TO DAY

As a casual Box Office Attendant at Carriageworks your key responsibilities will include:

  • Managing inbound and outbound calls and emails
  • Processing ticket sales in person via phone and email
  • Detailed database and account maintenance
  • Providing information about upcoming performances and events
  • First point of call for the wider company assisting with appointments accepting deliveries and maintaining Carriageworks Public Space
  • Working with the Front of House team members to ensure smooth delivery of all performances and providing a safe inclusive and welcoming environment for audiences and staff.
  • Handling feedback with sensitivity and effectively resolving or escalating as required to the relevant manager.
  • Being knowledgeable of Carriageworks website content purchase paths and patron experience.

PREFERRED CRITERIA

We are seeking an individual with:

  • Demonstrated experience delivering excellent customer service.
  • Warm and courteous phone manner with the ability to conduct outbound calls as required.
  • Strong administrative skills and attention to detail with verbal and written communication.
  • Flexible approach to working hours including the capacity to work evenings and weekends.
  • Box office and/or Tessitura experience is desired but not a requirement.

At Carriageworks we are committed to creating an inclusive and diverse workplace that mirrors the creativity and dynamism of the arts we champion. We welcome and encourage applications from people with disability the LGBTIQ communities from Aboriginal and/or Torres Strait Islander people and people from culturally and linguistically diverse backgrounds.

BENEFITS

  • Access to complimentary tickets for Carriageworks shows.
  • Strong diversity and inclusion priority.
  • Professional development and training
  • Employee discounts through our HR Platform.
  • Employee Assistance Program.

APPLY: Please submit your cover letter and resume to and answer the following questions in your application.

Please answer the following questions in your application.

attracts you to working at Carriageworks

you require a visa to work in Australia

is your availability for shifts including weekdays weeknights and weekends

Application closing date: Monday 5th May Applications will be reviewed throughout the application process so dont delay

ABOUT CARRIAGEWORKS

Carriageworks is a thriving cultural centre located on Gadigal land in Redfern Sydney. Built within the spectacular Eveleigh Railway Workshops it hosts vibrant arts events and a thriving creative industries program. As well as popular events such as the weekly Farmers Market Sydney Writers Festival Australian Fashion Week and Sydney Contemporary Art Fair Carriageworks presents its own compelling programme of music theatre dance and visual arts. With recent renewal at both executive and board levels Carriageworks is poised for a transformative phase in its history promising significant growth and impact in the years ahead.

CARRIAGEWORKS VALUES

  • Respect Each Other: Everyone is welcome. Everyones voice is important. We learn from each other by listening with empathy and care.
  • Share The Journey: Support others to be their best. We act with integrity and trust. We are collectively responsible.
  • Be Adventurous: Embrace creativity. We search for courageous ideas and new opportunities.
  • Take A Long View: Respect country prioritise sustainability and nurture new ways of thinking out of old. We lay foundations for generations to come.

Required Experience:

Junior IC

Employment Type

Gig

Company Industry

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