Scheduler
Scheduler
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1-3years
$ 18 - 22
1 Vacancy
Job Description
Scheduler/ Customer Relations Associate
About Metropawlitan Petsitters:
Metropawlitan Petsitters is a premier dog walking and petsitting company dedicated to providing exceptional care for pets in the Alexandria Arlington and Falls Church area. Our team of experienced and passionate pet care professionals ensures that every pet receives the love attention and exercise they deserve. We pride ourselves on delivering reliable and topnotch service to our clients allowing them peace of mind while they are away.
Position Overview:
We are seeking a dynamic and responsible Scheduler to join our growing team. The Scheduler will play a crucial role in overseeing and coordinating the daily operations of our dog walking and petsitting services. This individual will be responsible for communicating to our dedicated dog walkers and pet sitters and and customers ensuring the highest level of service for our clients.
Responsibilities:
Client Relations:
*Address client inquiries and concerns promptly and professionally.
*Ensure client satisfaction through effective communication and problem resolution.
*Maintain strong relationships with clients and gather feedback to enhance service quality.
*Maintain client schedule and profiles
*Respond to the needs of clients
Scheduling and Coordination:
Create and manage daily schedules for dog walkers and pet sitters.
Assign clients to appropriate team members based on availability and expertise.
Monitor and adjust schedules to accommodate client requests and changes.
Address any performance issues or concerns with individual team members promptly.
Qualifications:
Previous experience in a admin role preferably in the pet care industry.
Strong organizational and communication skills.
Ability to work independently and collaboratively with a diverse team.
Knowledge and passion for animal care.
Primarily remote position. However may step in to fill in for sitters from time to time. So you must have experience with pets and feel comfortable around most pets. You should also live in the northern Virginia area(preferably Arlington Alexandria Falls Church & Fairfax Counties).
If you are a dedicated and organized individual with a passion for pets we would love to hear from you. Please submit your resume and answer the screening questions detailing your relevant experience and why you are the ideal candidate for the Field Manager position at Metropawlitan Petsitters.
Metropawlitan Petsitters is an equal opportunity employer and encourages candidates of all backgrounds to apply.
Pay: $18.00$20.00 per hour
Expected hours: 5 30 per week
Benefits:
Flexible schedule
Referral program
Compensation Package:
Bonus opportunities
Commission pay
Tips
Are you comfortable walking caring and managing large dogs
Are you comfortable caring for cats and small animals(i.e. hamster rabbits) as well
Do you have experience managing a team
Experience:
Pet care: 2 years (Required)
License/Certification:
Drivers License (Required)
Requirements
Admin and management
Education
High School
Employment Type
Full Time
