IT Support Level 1
IT Support Level 1
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1 Vacancy
Job Description
Looking to take your career to the next level Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated fulltime teams in the Philippines offering costefficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support lets shape the future of work together!
Profile Requirements:
- Min 2.5 years Proven Experience In IT support/helpdesk experience
- Experience supporting dental office software and hardware environments (e.g. Dentrix Eaglesoft Open Dental etc. is a plus
- Familiarity with Windows OS Office 365 networking basics and remote desktop tools
- Proficiency in Manage engine and point central is an advantage
Core responsibilities:
- Provide Tier 1 technical support for dental clients and other business clients
- Respond to and resolve support tickets via email and helpdesk system in a timely manner
- Troubleshoot basic hardware and software issues including workstations printers and cameras
- Support setup configuration and maintenance of computers applications and office equipment
- Assist clients with network connectivity login/access issues and peripheral device support
- Communicate clearly with clients and internal support team regarding troubleshooting progress and resolutions
- Escalate unresolved issues to Level 2/3 support when necessary
- Handle occasional inbound support calls with professionalism and urgency
- Document issues solutions and relevant system configurations accurately
Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.
NOTE: This is a permanent remote position structured as an Independent Contractor arrangement. Selected candidates must have their own equipment and reliable internet connection. Additionally they will be responsible for managing their own taxes and benefits. Compensation is offered on a biweekly basis.
Please attach your CV and we will be in touch for a confidential chat. Lets do great things together!
This is a remote position.
Min 2.5 years Proven Experience In IT support/helpdesk experience Experience supporting dental office software and hardware environments (e.g., Dentrix, Eaglesoft, Open Dental, etc. is a plus Familiarity with Windows OS, Office 365, networking basics, and remote desktop tools Proficiency in Manage engine and point central is an advantageEmployment Type
Full Time
