Tenancy Management Resettlement Officer SO2
Tenancy Management Resettlement Officer SO2
Posted on :
29-04-2025
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1 Vacancy
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Job Description
1 year contract with a Local Authority
Job Summary:
The postholder will deliver a highquality tenancy sustainment and lettings service within the private rented sector (PRS) supporting customers from a range of backgrounds including Housing Options Centre (HOC) Children and Young People (CYP) services and the National Refugee Transition Programme Fund (NRTPF).
The role focuses on maximising access to good quality affordable PRS housing to prevent homelessness promote independence reduce reliance on temporary accommodation and meet both local and corporate objectives.
Key Duties/Accountabilities (Sample):
Increase supply and access to suitable PRS accommodation through direct engagement with landlords and agents.
Carry out inspections to assess property suitability in line with housing needs and statutory requirements.
Assess customer suitability for PRS housing based on financial assessments and tenancy history.
Facilitate accompanied viewings tenancy signups and settlement processes.
Provide expert guidance to tenants and landlords on tenancy rights housing benefit welfare reform and local services.
Act as a mediator in tenancy disputes promoting tenancy sustainment and preventing evictions.
Ensure all properties meet legal standards and local policy requirements including health and safety compliance.
Maintain accurate records of tenancies landlords and property details.
Manage and administer financial incentives deposits and bonds in line with Council procedures.
Collaborate with internal departments and external agencies to provide a seamless housing service.
Prepare detailed performance and monitoring reports as required.
Skills/Experience:
Strong working knowledge of the private rented housing sector including tenancy legislation housing law and welfare reforms.
Experience of working with landlords letting agents and vulnerable tenants including those at risk of homelessness.
Excellent communication negotiation and mediation skills to build and maintain professional relationships.
Proven track record of achieving performance targets in a pressured environment.
Ability to analyse housing needs and deliver appropriate housing solutions quickly and efficiently.
Strong organisational skills and ability to manage a diverse caseload independently.
Confident in the use of IT systems databases and digital record keeping.
Experience of delivering excellent customer service and working in a customerfocused environment.
Knowledge of local services and ability to signpost customers to additional support as required.
Additional Information:
The closing date: 08/05/2025 @09:00.
Basic DBS is required.
Strong working knowledge of the private rented housing sector, including tenancy legislation, housing law, and welfare reforms. Experience of working with landlords, letting agents, and vulnerable tenants, including those at risk of homelessness. Excellent communication, negotiation, and mediation skills to build and maintain professional relationships. Proven track record of achieving performance targets in a pressured environment. Ability to analyse housing needs and deliver appropriate housing solutions quickly and efficiently. Strong organisational skills and ability to manage a diverse caseload independently. Confident in the use of IT systems, databases, and digital record keeping. Experience of delivering excellent customer service and working in a customer-focused environment. Knowledge of local services and ability to signpost customers to additional support as required.
Employment Type
Full Time
Key Skills
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