KIOXIA America Inc. formerly Toshiba Memory America Inc. is looking for a System Test Engineer Customer Technical Support Engineer SSD BU in the Customer Technical Support department.
This role reports to the Sr Manager Customer Technical Support Central Region SSD BU.
As a Test engineer this role will include conducting handson testing of SSDs in a variety of customer test environments. You will work with internal teams to test and troubleshoot SSD products in a range of storage systems with different OS and BIOS environments. In some cases you will collaborate directly with customers on test design and plans.
Responsibilities:
- Work independently as a test engineer to setup and conduct handson testing of NVMe and SAS SSD products in storage platforms including PowerMax & PowerStore.
- Generate records to track test progress and results in an organized manner. Submit JIRA as FW bugs are found.
- Create test plans for optimized efficiency
- Collaborate with internal and customer engineers including international teams to support SSD software testing.
- Communicate frequent status updates to relevant team members
- Document troubleshoot and resolve technical issues in a variety of OS environments
- Conduct firstlevel failure analysis on any SSD drives that fail during qualification.
- Perform other labrelated functions related to the support of our products and customers including planning new test equipment purchases maintenance and configuration of existing equipment infrastructure as needed.
- Install NVMe and SAS Servers into racks
Qualifications :
- B.S. or M.S. in Engineering or equivalent of minimum of 2 years of experience in technical industry with enterprise SSD technologies and Hardware Testing experience.
- 24 yrs experience with Windows & Linux OS interfacing
- Experience in NVMe & SAS interfaces storage architectures operating systems and RAID file systems
- Working knowledge of storage architectures and file systems
- Familiar with RHEL ESXi Ubuntu Azure SUSa SPX
- Excellent verbal and written communication and customer engagement skills
- Exceptional organizational and time management skills
- Must be able to effectively prioritize and complete simultaneous issues and tasks in a dynamic environment
- Strong problem solving and issue triage skills
- Able to lift 50 lbs
Preferred:
- Experience with iDRAC Dell BIOS DELL Storage PowerMax & PowerStore environments
- Experience with SAS/NVMe protocol analyzers
- Ability to create simple scripts in Windows and Linux OS
Additional Information :
Req#2206; #LICB1
The expected salary for this position is $76086.00 $126693.00.
At KIOXIA we value the following:
- Investment in you
- Offering opportunities for career growth and personal development training
- Openminded management
- Empowering employees by listening and responding to ideas issues and approaches
- Flexible worklife balance
- Offering a generous PTO allotment holiday shutdown and flexible work options
- Diversity of cultures perspectives backgrounds and experiences of all our team members
- Through our diversity equity and inclusion initiatives our focus is to strengthen our company culture to create more inclusion and belonging for all
- Benefits for our team members
- Excellent medical and nonmedical benefits 401(k) matching pet insurance
KIOXIA America Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Remote Work :
No
Employment Type :
Fulltime