Resident Relations Specialist - Luxury building

We are hiring Resident Relations Specialists to work onsite at our luxury property in the North Bethesda MD area. 

Our Resident Relations Team Members pride themselves on the impeccable customer service and problemsolving techniques they provide to enhance the entire experience of current and future residents. The goals of Resident Relations Specialist will focus on resident retention and experience and manage the entire resident renewal process to maximize the number of renewals at your community. 

If you are an ambitious problem solving customer service and sales professional who rises to a challenge and takes pride in providing great experience to consistently exceed your goals we want you on our team!

Where You Will Work

You will work at Ravel and Royale at Strathmore Square our tranquil luxury community in North Bethesda MD just minutes from downtown DC. The property features two modern communities with a total of 220 units.
Check it out here: Ravel and Royale Apartments in Bethesda MD Home

What We Offer

AIR offers attractive compensation packages that reward performance including:

• Expected base pay rate of $21.00 $26.00 per hour Monthly Lease Renewal Commissions. You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• 25 Rent Discount at any AIR community.
  • Option to live onsite with zero commute or at a nearby AIR community.
• Possible Extended Time Off (depending on business need) to enjoy a Winter Break after peak season has ended.
  • You will keep all your benefits (including your 25 rent discount) during this unpaid break while you refresh and recharge during the holiday season! During your time off the opportunities are endless; take vacations follow passions spend time with loved ones volunteer or take a seasonal holiday job. Then come the start of peak season be ready to return and do it all again!

What You Will Do

• Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.
• Support residents during the moveout process which may include notice to vacate and resident transfers.
• Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet.
• Monitors resident retention.
• Assist residents with any need
• Help residents pay their rent online
• Complete movein and moveout inspections
• Register cars to park onsite
• Register pets for existing residents
• Assist with parcel pending (package deliveries)
• Enter in service requests for residents
• Answer questions regarding service requests
• Assisting with Notice to Vacates and gather information for moveouts
• Send communication to residents
• Coordinate and plan resident functions
• Responds to and manages resident complaints and/or service issues
• Contact residents about policy violations

Qualifications :

Who You Are

• GoalDriven and Delight in going above and beyond to provide a great customer service experience
• Adaptable to Fast Pace and Shifting Priorities
• Nimble problemsolver
• Collaborative Team Player

What You Have

• Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background with ability to consistently meet and exceed sales goals.
• 2 years customer service experience in a fastpaced service environment (ie property management hospitality retail restaurant etc..
• Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
• Flexible schedule with availability to work during our office hours (hours may include weekends and will vary based on community and season).
• Reliable transportation.
• Proficient in reading writing and speaking English. 

Additional Information :

Benefits

• Paid time off including vacation sick time and 11 holidays.
• Medical dental vision and life insurance options HSA/FSA plans short and longterm disability paid by the company.
• 25 Rent Discount at any AIR community (a rental application is required and certain exclusions apply).
• 401(k) plan with employer contribution.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100 reimbursement for jobrelated certifications and licenses.
• 15 hours of paid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development leadership training and career growth.

Application Deadline: The initial deadline for applications is 05/3/2025. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo preemployment screening that includes checking references a fourpanel drug screening that excludes testing employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Remote Work :

No

Employment Type :

Fulltime