Bilingual Customer Service Broker Home Auto Insurance
Bilingual Customer Service Broker Home Auto Insurance
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
What Youll Do:
The Bilingual Customer Service Representative is responsible for providing product and service information to members resolving member complaints and assessing risks for automobile and property policies.
The core parts of your role will be to:
- Direct or respond to telephone inquiries and written requests. This includes processing changes directly into the computer system applying proper underwriting standards assessing risks according to binding requirements and answering general account inquiries.
- Resolve product and service problems. This includes clarifying member complaints determining the cause of the complaint selecting the best solution and explaining it expediting correction followingup to ensure resolution and making recommendations to management as required.
- Attract potential members. This includes answering questions and providing information regarding products and services obtaining exdates and meeting or surpassing exdate objectives to increase sales potential.
- Process rewrites and remarket following established newbusiness guidelines.
- File and document records of insurance transactions and maintain and update current rate manuals for all markets as received including new coverage announcements.
- Maintain a comprehensive log and diary system reviewing and flagging contentious issues for discussion with management as required.
Qualifications :
Lets Talk About You:
This is the unique blend of skills and experience we would love to see in an ideal candidate:
- The ability to communicate in French is required.
- A RIBO license is required. Candidates who are not yet RIBO licensed will be enrolled in the RIBO training course and will be required to obtain their license within the first three months of employment.
- The completion of or the commitment to complete the following three insurance courses or three equivalent insurance courses: CIP Principles and Practice Property 1 and Automobile.
- Experience in personal lines automobile and property insurance is an asset.
- Intermediate knowledge of Microsoft Office Suite applications.
We also consider your potential. If you know you have what it takes to do the job but your experience doesnt exactly match the qualifications above we encourage you to apply and provide us with more details about why you think you would be a great fit.
Additional Information :
Some of the Perks We Offer:
We offer bestinclass pension and benefits total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons youll love working here:
- Rewarding salary and bonuses that truly value your dedication
- Industryleading group benefits with 100 premium coverage (excluding LTD) that start on your first day
- Defined benefit pension plan for a financially confident retirement
- 100 coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
- Access to a wealth of learning resources including LinkedIn Learning for professional development
- Flexible workfromhome and hybrid options
- Unlock your potential with opportunities for advancement
Lets work together! If you are interested in this opportunity please apply online.
OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.
As a business we protect what matters most to our members. As an employer we value what matters most in our workplace. Together this includes fostering a diverse equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are and our differences are what make us unique.
We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however only candidates selected for an interview will be contacted.
#LIRemote #LIHybrid
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
