Collections Specialist
Collections Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Collections Specialist is assigned an account portfolio and is responsible for reviewing and evaluating the status of client accounts within the portfolio. The person in this role will be responsible for contacting clients for payment of past due invoices and researching and resolving conflicts that result in the client delaying payment; as well as working with accounts as directed by the collections manager and within collections policy. The person in this role will also be responsible for communicating account issues and compiling reports for use by management in making critical client account decisions as well as maintaining excellent internal and external customer service.
Position is 1st Shift MF 8am4:30pm. This is primarily a remote position but MUST be local to Barberton OH and able to work onsite when needed.
Essential Duties and Responsibilities:
- Monitor and maintain accounts within assigned portfolio (large accounts).
- Contact clients via verbal and written communication for payment of past due invoices.
- Provide information and/or documentation to both internal and external clients.
- Interact with Collections Manager and Operation Designees to resolve client issues.
- Maintain current and accurate account notes in collections software
- Provide updates on accounts to Collections Manager Operations and Sales as needed.
- Work daily follow up queue in collections software.
- Notify the Collections Manager of negative payment patterns.
- Facilitate and/or attend conference calls specific to collections activity on client accounts.
- Resolve cash discrepancies on client accounts by research in Oracle of payment application.
- Process credit card payments.
- Complete side projects/ task as assigned by Collections Manager
- Additional duties as assigned
Qualifications :
Basic Minimum Qualifications:
- High School Diploma or equivalent
- At least 1 year of Collections/ Accounts Receivable experience or customer service experience
- Computer skills
- Authorization to work in the United States without restriction or sponsorship
Ideal Candidates will have:
- Previous Collections experience
- Previous Accounts Receivable experience
- Knowledge of the Accounting process
- Customer service experience internal and external
- AS/AA in Accounting or related field is a plus
- General business concepts
- General accounting knowledge
- Computers and accounting software knowledge
- Basic mathematical principles
- Knowledge of collections policies procedures and best practices
- Strong written and verbal communication skills
- Active listening skills
- Negotiation skills
- Problem solving skills
- Organizational skills
- Strong customer service skills
- Detail oriented
- Ability to employ tact and discretion in businessrelated conversations
Additional Information :
Professional working proficiency in English is a requirement including the ability to read write and speak in English.
Pay rate: $18/hour
Please note Eurofins Environment Testing (USA) provides a compensation range for informational purposes the actual base salary may vary based upon but not limited to relevant experience and skill set base salary of internal peers business sector and geographic location.
As a Eurofins employee you will become part of a company that has received national recognition as a great place to work. We offer excellent fulltime benefits including comprehensive medical coverage life and disability insurance 401(k) with company match paid holidays paid time off and dental and vision options.
We support your development! Do you feel you dont match 100 of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025 through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
Find out more in our career page: description: Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer healthier and more sustainable. From the food you eat to the water you drink to the medicines you rely on Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe their ingredients are authentic and labelling is accurate.
The Eurofins network of companies is the global leader in food environment pharmaceutical and cosmetic product testing and in discovery pharmacology forensics advanced material sciences and Eurofins Scientific 2/2 March 2023 agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics discovery pharmacology forensics advanced material sciences and in the support of clinical studies as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and invitro diagnostic products.
In over 35 years Eurofins has grown from one laboratory in Nantes France to 61000 staff across a decentralized and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200000 analytical methods to evaluate the safety identity composition authenticity origin traceability and purity of biological substances and products.
In 2022 Eurofins generated total revenues of EUR 6.7 billion and has been among the best performing stocks in Europe over the past 20 years.
Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
