GOC Controller

Responsibilities

The Global Operations Centre Operator will be required to carry out the following essential functions:

Incident Monitoring & response. This includes:

• Alarm and CCTV monitoring all global offices and events.
• Escalate to Security Officers for action.
• Following Standard Operating Procedures (SOPs) to ensure security compliance.

Incident Identification & Escalation

• Identifying threats and risks to business operations
• Escalating to the correct parties for resolution
• Identify pertinent events/incidents that are impactful to Customer Local Companys business operations and/or employee safety.
• Verify the wellbeing of employees potentially affected by an incident. Includes direct phone calls slacks or other communications to confirm safety.
• Supporting travel risk workflows including triage and escalation of highrisk travel.

To ensure the health safety and wellbeing of employees.

• Provide emergency or critical assistance to employees.
•  Professionally quickly and compassionately handle calls/Slack messages reporting security/safety events including P0 incidents Protesters Harassment/ (onsite/offsite) Elevator Entrapment Fire Unauthorized Access and many more incidents.
• Understand the reporters needs and provide personalized solutions via available systems and processes delivering high level customer service at all times.
• Correctly diagnose nonsecurity/safety questions and route caller to the appropriate Palantir team (Mobility People Partners etc. if help cannot be provided by Security Operations Centre personnel.

Systems Use

• Operate CCTV and alarm monitoring software including CCure 9000 Mission Control and Genetec systems.
• Accurate reporting. Create reports for any events and incidents that may require further action ensuring reports are created in a timely fashion and include accurate information to support investigations and avoid delays.
• Create contact reports to account for all contact made with the GOC.
• Fault Report tickets to report faults and issues to be rectified; this could include systems outages.
• Respond promptly and accurately to email requests for service and assistance.
• The position will foster an inclusive and supportive working environment where all employees are empowered to succeed and contribute to the companys growth and success.

Qualifications :

Essential Skills 

• SIA / CCTV licence
• 23 years experience as a GOC Controller
• Right to work in the UK and have a fiveyear check able history 
• Able to get to the Site ontime for your shifts (reasonable commute)
• Punctual and Reliable
• Excellent customer service and Computer literate 
• Communication Skills
• Must follow onsite SOP and assignment instructions

Additional Information :

Its great to see youre considering a career with us here at Securitas UK! Youre one step away from joining our global team of over 375000 professionals.

Ready to take the next step Click Im Interested to submit your CV. Questions Reach out anytime at

Why Choose Securitas UK

At Securitas UK we are on a mission to make the world a safer place driven by our core values of Integrity Vigilance and Helpfulness. We foster empowerment innovation and growth offering industryleading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application and we appreciate your patience. Need support Were here to helpjust drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an allinclusive employer embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect transparency and collaboration.
• Fair Pay & Benefits: Competitive equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant Supporting equality and inclusion.
• Disability Confident Employer Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification We commit to guaranteeing an interview to anyone who discloses a disability at screening providing they live within the location requirements.
• Health & Wellbeing Programs Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification Leading inclusivity for neurodivergent individuals.

We celebrate diversity yearround with events like BSL Week International Womens Day PRIDE and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you. Click Apply Now and start your career with Securitas UK today!

Remote Work :

No

Employment Type :

Fulltime